Chelsie Ludwigsen
Four Oaks,NC
Summary
Dynamic Operations Services Supervisor at First Citizens Bank & Trust with a proven track record of achieving perfect bank audits for five consecutive years. Skilled in emergency management and active listening, adept at prioritizing customer needs while ensuring confidentiality and safety. Recognized for exceptional communication and collaboration with law enforcement to enhance security measures. Awarded telecommunicator of the year for 2025.
Overview
18
18
years of professional experience
Work History
Operations Services Supervisor
First Citizens Bank & Trust
2008.04 - 2017.03
- Handled customer complaints and inquiries.
- Provided primary customer support to internal and external customers.
- Accessed and handled secure and confidential information on a daily basis.
- Coordinated with internal security department to ensure the safety of customers and employees.
- Able to quickly and efficiently prioritize and elevate any issues at hand.
- Attended annual security meetings.
- Always remained composed in high stress situations.
- Continuously monitored accounts, customer behavior, and patterns for suspicious activity and worked hand in hand with security personnel and local law enforcement to determine the best course of action.
- Achieved perfect bank audits for 5 years in a row.
- Trained all new hires in my region.
Operations Manager
Barnhill Builders Inc.
2017.03 - 2019.02
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by owners or inspectors to conform to specifications or updated requests.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Owner and Operator
Southern Bargain Shop Inc.
2019.02 - 2021.11
- Managed day-to-day business operations.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked with loss prevention in monitoring shopper behavior while maintaining the highest level of professionalism.
Owner/Operator
Chelsie's Custom Designs
2021.11 - 2023.06
- Manage day-to-day business operations.
- Collaborate with customers to quickly and accurately bring their design ideas into tangible and digital products.
911 Public Safety Telecommunicator
Johnston County Communications
2023.06 - Current
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Certification - Communications Training Officer
APCO International
Smithfield, NC08.2025
Certification - Emergency Medical Dispatch
International Academy of Emergency Dispatch
Smithfield, NC06.2023
Certification - Emergency Fire Dispatch
International Academy of Emergency Dispatch
Smithfield, NC06.2023
Certification - Emergency Police Dispatch
International Academy of Emergency Dispatch
Smithfield, NC06.2023
Skills
Clerical Support
Active Listening
Multitasking Abilities
Analytical and Critical Thinking
Ability to prioritize
Excellent discernment with people and situations
Emergency management
Stress tolerance
Information gathering
Adaptability and flexibility
Cross-departmental teamwork
Confidentiality understanding
Emergency medical instruction
Dispatch first responders
Excellent communication
Law enforcement collaboration
Timeline
911 Public Safety Telecommunicator
Johnston County Communications
2023.06 - Current
Owner/Operator
Chelsie's Custom Designs
2021.11 - 2023.06
Owner and Operator
Southern Bargain Shop Inc.
2019.02 - 2021.11
Operations Manager
Barnhill Builders Inc.
2017.03 - 2019.02
Operations Services Supervisor
First Citizens Bank & Trust
2008.04 - 2017.03
Certification - Communications Training Officer
APCO International
Certification - Emergency Medical Dispatch
International Academy of Emergency Dispatch
Certification - Emergency Fire Dispatch
International Academy of Emergency Dispatch
Certification - Emergency Police Dispatch
International Academy of Emergency Dispatch