Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Generic

Robin Howerton

Emporia,VA

Summary

Forward-thinking Operations Specialist bringing 31 years of expertise in Banking Operations for the Banking sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Teams and MS Office. Exceptional knowledge of banking compliance and internal audits as it relates to the branches.

Overview

33
33
years of professional experience

Work History

Operations Services Supervisor

First Citizens Bank
07.1993 - Current
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff, 5 or less, skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Operational oversight for branch location.
  • Operational oversight for area when Branch Operations Manager out of office. back up for area.
  • Research and resolve transaction / cash discrepancies.
  • Hiring, supervision, and performance management of service line associates and float staff for area.
  • Facilitating customer awareness and education of bank services.
  • Introducing customer to other team members or partners who are able to provide solutions for their financial needs.

Cashier

Winn Dixie
07.1991 - 07.1993
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions. Average 100-150 customers per shift.
  • Maintained and balanced cash drawer, ensuring accurate accounting.

Education

Associate of Applied Science - Business Management

Southside Virginia Community College
Alberta, VA
05.1995

Skills

  • Staff Management
  • Process Improvement
  • Schedule Development
  • Operations Management
  • Policy Enforcement
  • Processes and Procedures
  • Training and Mentoring
  • Audit Reporting

Accomplishments

    Performance Excellence Award 2020

    Top Performer

Affiliations

  • Parent Advisory Committee - President
  • Former Junior Womens Club Treasurer

Timeline

Operations Services Supervisor

First Citizens Bank
07.1993 - Current

Cashier

Winn Dixie
07.1991 - 07.1993

Associate of Applied Science - Business Management

Southside Virginia Community College

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Robin Howerton