Chelsie Scarpinato
Summary
Dynamic business professional eager to embrace new opportunities and drive career advancement. Proven expertise in optimizing administrative functions and enhancing workflow efficiency, resulting in significant operational improvements. Strong advocate for team collaboration, with a demonstrated ability to adapt to changing business environments. Renowned for exceptional organizational skills and meticulous attention to detail, ensuring seamless operations and successful project execution.
Overview
9
9
years of professional experience
Work History
FINANCIAL BUSINESS SERVICES COORDINATOR I
TAMU VMTH
10.2025 - Current
- Process 50 invoices per day with a strong focus on accuracy, ensuring compliance with university financial policies and audit standards.
- Review and validate financial documentation, resolving discrepancies and ensuring proper coding, approvals, and funding alignment.
- Utilize university financial systems to manage transactions, track data, and maintain accurate and consistent financial records.
- Collaborate with departments and vendors to resolve payment issues, communicate financial information, and support efficient operations.
CUSTOMER SUCCESS REPRESENTATIVE III
TVMDL
05.2024 - 10.2025
- Managed customer lifecycle from intake through resolution, ensuring accurate documentation, timely communication, and positive experiences.
- Partnered with Finance and Operations to process renewals, maintain billing methods, and reduce churn.
- Conducted trend analysis on client submissions, providing recommendations to improve service delivery and retention.
- Maintained CRM records to ensure data accuracy and support reporting.
CUSTOMER SERVICE REPRESENTATIVE
Aggieland Humane Society
09.2023 - 04.2024
- Oversaw scheduling, billing, donor data entry, and recurring donations.
- Supported customer retention with empathetic, solution-oriented communication to pet owners, volunteers, and donors.
- Facilitated cross-department collaboration to improve service delivery.
- Maintained compliance with data privacy standards.
SOFTWARE SUPPORT TECH II / QA TECH
Capsher Technology
09.2019 - 07.2023
- Acted as client-facing liaison, managing escalations, ensuring SLA compliance, and driving retention.
- Coordinated renewals and contract tracking for SaaS products, ensuring on-time delivery and accurate billing.
- Delivered customer feedback loops to Product teams and partnered with Agile teams to deploy features.
- Leveraged Azure DevOps and Salesforce to streamline communication and ensure transparency.
SOFTWARE SUPPORT SPECIALIST
Reynolds & Reynolds
01.2017 - 08.2019
- Provided SaaS customer support, assisting enterprise clients with adoption and troubleshooting.
- Delivered customer training to improve product utilization and retention.
- Maintained high case resolution rates while de-escalating distressed clients.
Education
Bachelor of Science - Business
Texas A&M University
College Station, TXSkills
- Invoicing, Reconciliation, Analysis, Compliance, Billing & Subscription Management, Data Accuracy, Foundation Transfers Data Tracking
- Aggiebuy, Laserfiche, Canopy, FAMIS, EzyVet,
- Teams, Outlook, Slack
- Customer Success Management, Retention & Renewals, Upsell & Expansion
- Strategic Account Management, Customer Lifecycle Management, Salesforce CRM
- Azure DevOps, Google Suite, Privacy & Security, SaaS Platforms
- Stakeholder Communication, Cross-Functional Collaboration
Timeline
FINANCIAL BUSINESS SERVICES COORDINATOR I
TAMU VMTH
10.2025 - Current
CUSTOMER SUCCESS REPRESENTATIVE III
TVMDL
05.2024 - 10.2025
CUSTOMER SERVICE REPRESENTATIVE
Aggieland Humane Society
09.2023 - 04.2024
SOFTWARE SUPPORT TECH II / QA TECH
Capsher Technology
09.2019 - 07.2023
SOFTWARE SUPPORT SPECIALIST
Reynolds & Reynolds
01.2017 - 08.2019
Bachelor of Science - Business
Texas A&M University