Chelsie Steenson
Canton
Summary
Dynamic Office Coordinator with proven expertise at Sun Communities in managing high-volume communications and processing rental applications. Skilled in Yardi and NetSuite, I excel in conflict resolution and delivering exceptional customer service, ensuring efficient operations and resident satisfaction. Recognized for maintaining compliance and accuracy in all administrative tasks.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Sun Communities
Canton, MI
06.2022 - Current
- Answer and manage high-volume multi-line phone calls and professional email correspondence
- Navigate multiple software platforms simultaneously, including Yardi and NetSuite
- Process rental applications and assist with home closing documentation
- Collect and process payments accurately using digital payment systems
- Schedule appointments and coordinate office calendars
- Handle resident complaints and resolve issues efficiently while maintaining professionalism
- Assist with court-related documentation and administrative preparation
- Maintain accurate records and ensure compliance with company procedures
Server
Keko's Coney Island
Westland, MI
05.2020 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment
- Managed food and beverage orders efficiently to ensure timely delivery
- Trained new staff on menu offerings and service protocols
- Collaborated with kitchen staff to streamline order preparation processes
- Answered phones and addressed customer questions and complaints
- Maintained cleanliness and organization of dining and service areas
- Demonstrated flexibility and teamwork during high-demand shifts
Education
High School Diploma -
Bates Technical College
Tacoma, WA05-2010
Skills
- Office administration
- Customer service
- Multi-line phone systems
- Multi-screen navigation
- Yardi Software
- NetSuite Software
- Digital check teller & scan
- Rental applications & leasing processes
- Payment processing
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Appointment scheduling
- Conflict resolution
Timeline
Office Coordinator
Sun Communities
06.2022 - Current
Server
Keko's Coney Island
05.2020 - 06.2022
High School Diploma -
Bates Technical College