Chelsie Stewart
Dallas,US
Summary
I am an accomplished and energetic hard worker with a solid history of achievement in Customer Service. I am a very motivated leader with strong organizational and prioritization abilities. My areas of expertise include active listening critical thinking.
Overview
11
11
years of professional experience
Work History
General Manager
Smoothie King
Cedar Hill, Tx
01.2021 - Current
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant Manger
Smoothie King
Cedar Hill, TX
01.2019 - 01.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Member
Smoothie King
Mesquite, Texas
06.2017 - 12.2019
- Maintained a clean and organized work area throughout shift.
- Rotated through series of different stations based on team needs.
- Collaborated with team members to achieve daily goals.
- Answered phone calls regarding inquiries about products or services.
Phone Banker
Chase Bank
Arlington , Texas
04.2014 - 12.2017
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Verified amounts and integrity of every check or funds transfer.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
Education
High School Diploma -
East St. John High School
Reserve, La01.2010
Skills
- Active Listening
- Administrative support
- Answer Phones
- Audits
- Balance sheets
- Analytical skills
- Risk management
- Staff training
- Communication skills
Languages
English
Accomplishments
High School Diploma: Business/Chemical Engineering05/2010 East St. John High – Reserve La In high school I was in many programs. I graduated number15 in my class of over300 students. I was a part of my schools choir I did FCCLA BETA and COE Program which allowed me to get a job and work in plants. I was a part of the Honors program. I did volunteer work for extra hours and I also did Tutoring. CPR certified
Timeline
General Manager
Smoothie King
01.2021 - Current
Assistant Manger
Smoothie King
01.2019 - 01.2021
Team Member
Smoothie King
06.2017 - 12.2019
Phone Banker
Chase Bank
04.2014 - 12.2017
High School Diploma -
East St. John High School