Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2027
2027
years of professional experience
Work History
Shift Leader
Empire Pizza & Bar
FORTMILL, SC
09.2023 - Current
Supervised staff to ensure efficient service during busy shifts.
Trained new employees on restaurant policies and procedures.
Managed inventory levels and placed orders for supplies as needed.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Resolved customer complaints promptly and professionally.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Emergency Medical Technician
Medic
Charlotte, NC
05.2024 - 06.2024
Provided emergency medical care to patients in critical situations.
Assisted paramedics with patient assessments and treatment procedures.
Operated medical equipment during transport and on-scene care.
Communicated effectively with dispatchers, hospitals, and team members.
Ensured vehicle and equipment readiness for emergency responses.
Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
Guest Service Representative
Four Points Hotel
Huntersville, North Carolina
Welcomed guests upon arrival and provided information about hotel services.
Managed check-in and check-out processes efficiently and accurately.
Assisted guests with reservations and addressed inquiries promptly.
Processed payments and handled billing inquiries effectively.
Responded promptly to inquiries regarding availability of rooms and rates.
Tracked inventory levels of supplies needed for front desk operations.
Monitored security cameras to ensure safety of customers and staff.
General Manager
Uptown suites
Concord, NC
Oversaw staff scheduling and performance management for optimal team efficiency.
Developed budget plans and monitored financial performance regularly.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Built and maintained loyal, long-term customer relationships through effective account management.