Che'Nae Gardiner
Milwaukee,Wisconsin
Summary
Motivated professional with expertise in data entry, complemented by strong mathematical and analytical thinking skills. Well-known for exceptional customer service abilities and being a personable team player. Demonstrates fast learning ability and a commitment to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SelectQuote
07.2024 - Current
- Entered in tickets for patient requests for refills of medications
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Driver
Ace Fleet
12.2023 - 06.2024
- Interacted with customers to build friendly, professional rapport
- Demonstrated initiative to follow through on assigned tasks without supervision
- Made frequent stops to perform deliveries or pick-ups
- Loaded packages onto truck daily according to route
Substitute Secretary
Goodwill Talentbridge
10.2022 - 01.2023
- Assisted with payroll tasks by calculating gross pay, deductions and net pay
- Uphold strict confidentiality of sensitive information
- Fielded incoming calls and took detailed messages
- Reorganized filing systems for better efficiency and more streamlined processes
- Maintained student records and attendance
Head Coach
Village of Germantown
10.2019 - 10.2021
- Assessed strengths and weaknesses in participant performance to identify areas for further development
- Maintained properly functioning equipment to protect students from safety risks and injuries
- Motivated and encouraged gymnasts to reach their full potential
- Communicated regularly with parents, addressing any concerns or questions they may have had about their child's involvement
Teacher
Jo's Early Learning Academy
10.2020 - 09.2021
- Responsible for managing classroom
- Have verbal and written communication with parents
- Updating paperwork, maintaining discreet documents
- Entering daily data for each child
- Responsible for maintaining both electronic and physical records
- Maintaining confidential information per student
Retail Sales Associate
Kohls Department Store
07.2019 - 12.2019
- Developed individual relationships with customers from greeting through post-sale contact
- Delivered consistent high-quality service to maintain customer loyalty
- Assisted on cash register when needed
Education
Bankworks Certification -
Employ Milwaukee
06.2023
Diploma -
Nicolet High School
Glendale, WI06.2020
Skills
- Customer Support
- Computer literacy
- Effective communication
- Organizational skills
- Active listening
- Empathy and understanding
- Customer service
- Data entry
Timeline
Customer Service Representative
SelectQuote
07.2024 - Current
Driver
Ace Fleet
12.2023 - 06.2024
Substitute Secretary
Goodwill Talentbridge
10.2022 - 01.2023
Teacher
Jo's Early Learning Academy
10.2020 - 09.2021
Head Coach
Village of Germantown
10.2019 - 10.2021
Retail Sales Associate
Kohls Department Store
07.2019 - 12.2019
Diploma -
Nicolet High School
Bankworks Certification -
Employ Milwaukee
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