Chenayia Jones
Troy
Summary
Detail-oriented Admin with a background in administrative support and customer service seeking an opportunity to utilize my skills in a dynamic office environment. Results-driven administrator with excellent communication and problem-solving abilities looking for an Admin role to support the daily functions of a company.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Rensselaer Polytechnic Institute
12.2024 - Current
- Streamlined financial aid application process for students by organizing workshops and providing one-on-one assistance..
- Reconciled accounts receivable balances with awarded financial aid funds for accurate reporting purposes.
- Collaborated with IT teams to develop and maintain systems for tracking financial aid applications, awards, and disbursements.
- Improved customer satisfaction by providing comprehensive training to staff on financial aid policies and regulations.
- Assisted with admissions process, financial aid process and obstacles that arose.
Front Desk/Security
Elite Investigations
02.2023 - Current
- Managed front desk operations and provided excellent customer service in a busy office setting
- Enforced security protocols and monitored CCTV cameras in a high-traffic retail environment
- Handled confidential information and maintained visitor log at a corporate office
- Assisted in emergency response procedures and crisis management at a large event venue
- Patrolled premises and prevented unauthorized access as a security guard at a residential community
Security Specialist
Security Industry Specialists Inc.
11.2021 - 09.2022
- Managed and monitored security operations for a large corporate office building
- Conducted thorough security assessments to identify vulnerabilities and recommend solutions
- Developed and implemented security protocols and emergency response procedures
- Performed regular security audits and investigations to ensure compliance with company policies
- Maintained accurate records and documentation of security incidents and reports
Student Development
Berkeley College
09.2021 - 12.2021
- Organized and led workshops on programming skills for college students
- Experience in coordinating and organizing events at a university student council
- Managed office supplies and inventory for a university department
- Collaborated with campus departments to organize a successful career fair for students
- Assisted in coordinating meetings and communicating agendas for a college administration office
Cashier
FAIRWAY MARKET
06.2016 - 08.2019
- Maintained a clean and organized work environment
- Handled customer complaints and ensured timely resolution
- Provided excellent customer service by greeting customers and answering queries
- Managed cash transactions accurately and efficiently
- Supervised others and provided on-the-job training
Lead Cashier
GGMC PARKING
09.2012 - 01.2016
- Managed cash registers and provided exceptional customer service at a busy shopping center
- Matched customer tickets with the exact location of vehicles, followed by the delivery of vehicles
- Trained and supervised a team of cashiers to ensure efficient operations and excellent customer satisfaction
- Monitored traffic flow to locate safe gaps through which pedestrians could cross streets
- Patrolled parking areas to prevent vehicle damage and vehicle or property thefts
Education
Bachelor of Business Administration - Marketing Communications
BERKELEY COLLEGE
New York, NY07-2024
Associate Applied Science - Marketing Communications
BERKELEY COLLEGE
New York, NY08.2020
Skills
- Microsoft Office Suite
- Human relations
- Experience in leadership
- Excellent communication
- Time management
- Decision-making
Timeline
Operations Specialist
Rensselaer Polytechnic Institute
12.2024 - Current
Front Desk/Security
Elite Investigations
02.2023 - Current
Security Specialist
Security Industry Specialists Inc.
11.2021 - 09.2022
Student Development
Berkeley College
09.2021 - 12.2021
Cashier
FAIRWAY MARKET
06.2016 - 08.2019
Lead Cashier
GGMC PARKING
09.2012 - 01.2016
Associate Applied Science - Marketing Communications
BERKELEY COLLEGE
Bachelor of Business Administration - Marketing Communications
BERKELEY COLLEGE
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