Open To Work
Chenoa Archuleta
Ben Archer Health Center
El Paso,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Medical/Dental Office ReceptionistCashier
Work Type
Full TimePart Time
Location Preference
On-SiteRemoteHybrid
Location:
El Paso, TX, USLas Cruces, NM
Open to relocation:
No
Important To Me
Career advancementWork-life balancePaid time offPaid sick leaveHealthcare benefits401k matchWork from home optionFlexible work hoursStock Options / Equity / Profit Sharing
Detail-oriented Medical Receptionist skilled in appointment scheduling, medical terminology, and customer service. Committed to optimizing clinic flow and fostering positive patient relationships.
Dental office professional well-versed in administrative duties and patient management. Adept at coordinating schedules, managing patient records, and handling front desk operations with efficiency. Known for strong team collaboration and adaptability in dynamic environments.
Experienced administrative professional prepared for this role, equipped with strong organizational and communication skills. Consistently supports team collaboration and adapts to changing needs, ensuring smooth office operations. Proficient in appointment scheduling, patient management, and handling confidential information with integrity. Reliable and results-driven, focused on enhancing patient experience and office efficiency.
Experienced with managing dental office front desk operations, including patient scheduling and record management. Utilizes strong communication skills to ensure patient satisfaction and smooth daily operations. Knowledge of administrative procedures and customer service best practices.
19
years of professional experience
Work History
Medical/Dental Office Receptionist
4 Years 3 Months
Ben Archer Health Center - Las Cruces, NM | 03.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Processed insurance claims efficiently, ensuring compliance with policies and guidelines.
- Maintained accurate patient records in electronic health record (EHR) systems for streamlined access.
- Trained new staff on front desk procedures, improving overall team efficiency and performance.
- Assisted in managing inventory and supply orders to ensure availability of essential office materials.
- Resolved patient inquiries and concerns promptly, fostering positive relationships with the community.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient insurance verification and billing inquiries for accurate processing.
- Utilized electronic health records systems to maintain updated patient information securely.
- Conducted regular audits of front desk operations to ensure compliance with clinic policies.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
Online Personal Shopper
3 Months
Walmart Neighborhood Market # 5782 - Las Cruces | 11.2021 - 02.2022
- Streamlined online order fulfillment processes to enhance customer satisfaction and reduce delivery times.
- Collaborated with team members to ensure accurate selection and packaging of customer orders.
- Utilized Walmart's inventory management system to track product availability and minimize stockouts.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Assistant Store Manager
8 Months
Walmart Neighborhood Market #5782 - Las Cruces, NM | 09.2019 - 05.2020
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and store protocols.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented promotional strategies to enhance sales performance during peak seasons.
- Streamlined daily operations, enhancing workflow efficiency and team productivity.
- Developed training programs, fostering staff development and knowledge retention.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for inventory purchases.
Assistant Front End Manager
1 Year 8 Months
Walmart Store # 4601 - Las Cruces, NM | 01.2018 - 09.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Developed schedules to optimize staffing levels, improving workflow during peak hours.
- Implemented best practices for inventory management, reducing stock discrepancies and improving accuracy.
- Led problem-solving initiatives to address customer feedback, enhancing the overall shopping experience.
- Collaborated with management to execute promotional strategies, increasing store visibility and sales performance.
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed strategic initiatives to improve project delivery timelines and resource allocation.
Store Manager
1 Year 2 Months
Walmart Store #3428 - Farmington, NM | 11.2016 - 01.2018
- Led team in achieving sales goals through strategic inventory management and customer engagement initiatives.
- Streamlined store operations by implementing effective training programs for new associates, enhancing service quality.
- Analyzed sales data to optimize product placement and promotions, resulting in increased customer satisfaction.
- Fostered a collaborative work environment by mentoring staff on operational best practices and performance expectations.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shortages.
- Led team training initiatives, enhancing staff performance and customer service skills.
- Implemented cost-saving measures that improved operational efficiency and reduced waste.
- Developed strategic marketing plans to increase store visibility and drive sales growth.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Established relationships with vendors, negotiating contracts to secure favorable terms for the store.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Co-Manager
9 Months
Walmart #4601 - Las Cruces | 02.2016 - 11.2016
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Collaborated with department managers to optimize inventory management and reduce stock discrepancies.
- Trained and mentored staff on operational procedures and customer engagement strategies.
- Implemented promotional strategies to enhance sales performance across various departments.
- Analyzed sales data to identify trends, driving adjustments in merchandising and staffing levels.
- Enhanced team productivity by streamlining processes and fostering a collaborative work environment.
- Managed scheduling and staffing, ensuring adequate coverage during peak business hours.
- Conducted performance evaluations, providing feedback to support professional development of team members.
- Developed strong relationships with vendors to negotiate favorable contracts and ensure timely delivery of merchandise.
- Enhanced inventory accuracy by conducting regular audits, identifying discrepancies, and implementing corrective actions.
Supercenter Store Co-Manager
8 Years 11 Months
Walmart - Las Cruces, NM | 03.2007 - 02.2016
- Worked closely with other store co-managers to ensure seamless coordination of responsibilities for smooth daily store functioning.
- Managed financial budgets effectively by tracking expenses closely and making informed decisions on resource allocation.
- Optimized labor costs through effective scheduling, task delegation, and efficient use of resources.
- Improved store efficiency by streamlining processes and implementing effective time management strategies.
- Strengthened community presence by participating in local events representing the store brand positively in the public eye.
- Maximized sales performance with strategic merchandising plans, innovative displays, and targeted promotions.
- Addressed potential safety hazards promptly ensuring a safe shopping experience for customers at all times.
- Coordinated special events in the store to drive traffic while maintaining excellent customer service standards during peak periods.
- Collaborated with cross-functional teams to develop process improvements that increased overall store productivity.
- Boosted customer satisfaction by ensuring exceptional service, prompt resolution of complaints, and maintaining a clean environment.
- Utilized data-driven insights to make informed decisions on store operations, merchandising, and marketing initiatives.
Education
GED
NMSU Adult Education - Las Cruces, NM
09-2026
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
HIPAA compliance
Office organization
Insurance verification
Patient scheduling
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical/Dental Office Receptionist
Ben Archer Health Center
03.2022 - CurrentRead more
Online Personal Shopper
Walmart Neighborhood Market # 5782
11.2021 - 02.2022Read more
Assistant Store Manager
Walmart Neighborhood Market #5782
09.2019 - 05.2020Read more
Assistant Front End Manager
Walmart Store # 4601
01.2018 - 09.2019Read more
Store Manager
Walmart Store #3428
11.2016 - 01.2018Read more
Co-Manager
Walmart #4601
02.2016 - 11.2016Read more
Supercenter Store Co-Manager
Walmart
03.2007 - 02.2016Read more
NMSU Adult Education - GED,
Read more