Cherayne S. Sebro
Boynton Beach,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at TD Bank. Skilled in MS Office and exceptional customer service, I excel in identifying financial solutions and improving transaction efficiency. Achieved significant reductions in wait times and adept at fraud identification, contributing to secure and efficient banking environments.
Overview
14
14
years of professional experience
Work History
Teller II
TD Bank
Boynton Beach, FL
09.2021 - 05.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Stocked supplies for customers and personal teller station.
Merchandising Team Lead
Macy's
Boynton Beach, FL
04.2014 - 08.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Monitored and analyzed sales records and consumer purchasing trends.
Shift Supervisor
CVS Pharmacy
Boynton Beach, FL
06.2010 - 03.2014
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
Retail Banker
TD Bank
Delray Beach, FL
02.2024 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Identified and reported suspicious patterns of activity to reduce money laundering.
Banking Associate
TD Bank
Boynton Beach, FL
05.2023 - 02.2024
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Education
No Degree - Psychology
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Atlantic High School
Delray Beach, FL05.2009
Skills
- Exceptional Customer Service
- Excellent Time Management Skills
- MS Office Proficiency
- Cash Handling Expertise
- Financial Services
- Product and Service Sales
- Cash Vault Auditing
- Fraud Identification
- Fraud prevention
- Loan Processing
- Balance Verification and Reconciliation
- Workload Management
Timeline
Retail Banker
TD Bank
02.2024 - Current
Banking Associate
TD Bank
05.2023 - 02.2024
Teller II
TD Bank
09.2021 - 05.2023
Merchandising Team Lead
Macy's
04.2014 - 08.2021
Shift Supervisor
CVS Pharmacy
06.2010 - 03.2014
No Degree - Psychology
Palm Beach State College
High School Diploma -
Atlantic High School