cheree sheldon
Springville,UT
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
23
23
years of professional experience
Work History
Cashier
Hobby Lobby
Spanish Fork, Utah
09.2025 - Current
- Processed customer transactions efficiently at Hobby Lobby registers.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and handled daily cash reconciliation.
Cashier, front end manager
Smiths Food And Drug
Spraggs, UT
04.2017 - 09.2025
- Processed customer transactions accurately and efficiently at a major grocery retailer.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided friendly service.
- Managed returns and exchanges per store policy while addressing customer concerns.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Handled cash, credit, and electronic payments securely and responsibly.
- Trained new cashiers on procedures, policies, and customer service techniques.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Trained staff on register procedures and customer interaction techniques.
- Coordinated scheduling to meet peak customer traffic demands.
- Developed training materials for new front-end employees and ongoing training sessions.
- Welcomed large volume of guests and improved overall customer service.
- Resolved technical issues related to the front end development process.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier,shift lead,assistant manager,general manag
Wendys Restaurant
Orem, Utah
04.2003 - 04.2017
- Processed customer transactions efficiently and accurately during busy shifts.
- Assisted customers with menu selections and special requests promptly.
- Maintained cleanliness and organization of the front counter area consistently.
- Handled cash register operations and balanced cash drawers at the end of shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Managed inventory levels by restocking supplies as needed throughout the day.
- Resolved customer complaints quickly to enhance overall dining experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels and placed orders for necessary supplies.
- Supervised team members during busy shifts to ensure efficient service.
- Monitored cash register operations and completed end-of-shift reports.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Conducted daily staff meetings to communicate goals and expectations.
- Ensured compliance with health and safety regulations in food handling.
- Coordinated shift schedules to optimize workforce availability and coverage.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reinforced rules to promote superior employee performance.
- Performed administrative tasks including filing documents, data entry.
- Monitored employee performance and provided feedback on areas for improvement.
- Reviewed daily sales reports and monitored financial performance metrics.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Created weekly staff schedules to ensure adequate coverage.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Evaluated and performed equipment maintenance to support operational goals.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Trained new employees on company policies, procedures, and job duties.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
Skills
- Customer service
- Cash handling
- Point of sale operation
- Transaction processing
- Inventory management
- Staff training
- Cash reconciliation
- Sales support
- Complaint resolution
- Active listening
- Team collaboration
- Conflict resolution
- Time management
- Organizational skills
- Efficiency enhancement
- Refund handling
- Cash register systems
- Cash management
- Empathy skills
- Ordering and stocking
- Exchanges processing
- Dependability and reliability
- Gift card handling
- Order taking
- Money handling
- Cash management
- Loss prevention
- Refunds and exchanges
- Training and onboarding
- Guest inquiries
- Product knowledge
- Time management skills
- Work ethic and integrity
- Merchandise restocking
- Product restocking
- POS systems
- Customer assistance
- Staff mentoring
- Security awareness
- Multitasking and organization
- Reliability skills
- Cash handling
- Service excellence
Languages
English
Professional
Timeline
Cashier
Hobby Lobby
09.2025 - Current
Cashier, front end manager
Smiths Food And Drug
04.2017 - 09.2025
Cashier,shift lead,assistant manager,general manag
Wendys Restaurant
04.2003 - 04.2017