Cherell Briggs
Sacramento,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Kimpton Sawyer Revival. Expert in cash handling and guest engagement, I consistently enhanced dining experiences through effective complaint resolution and team collaboration. Recognized for maintaining high cleanliness standards while efficiently managing multiple tables in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Server
Kimpton Sawyer Revival
Sacramento, CA
02.2023 - 03.2026
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing tasks in a high-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Handled cash transactions accurately, processing payments promptly at the end of service.
- Actively participated in team meetings to discuss service improvements and customer feedback.
- Resolved guest complaints effectively, enhancing overall dining experience and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Nursing Education
Grand Canyon University
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
Timeline
Server
Kimpton Sawyer Revival
02.2023 - 03.2026
Associate of Science - Nursing Education
Grand Canyon University