Cherelle Ferguson
San Diego,CA
Summary
Detail-oriented professional with strong cash handling and front desk operations skills. Committed to enhancing customer experiences through effective communication and organized multitasking.
Overview
7
7
years of professional experience
Work History
Cashier
711
La Mesa, CA
03.2023 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring balance at end of shifts.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Monitored inventory levels and communicated restocking needs to management.
Front Desk Receptionist
Best Western Hotel
Phoenix, AZ
07.2021 - 01.2023
- Managed guest check-in and check-out processes efficiently.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room bookings and maintained accurate reservation records.
- Monitored lobby area, ensuring cleanliness and welcoming atmosphere for guests.
Front Desk Receptionist/Night Auditor
Best Western Hotel
La Mesa, CA
05.2019 - 06.2021
- Coordinated guest reservations using property management software to streamline bookings.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Las Vegas Adult School
Las Vegas, NV06-2010
Skills
- Customer service
- Attention to detail
- Front desk operations
- Multitasking and organization
- Cash handling
Timeline
Cashier
711
03.2023 - Current
Front Desk Receptionist
Best Western Hotel
07.2021 - 01.2023
Front Desk Receptionist/Night Auditor
Best Western Hotel
05.2019 - 06.2021
High School Diploma -
Las Vegas Adult School