Cherelle Milton
Thomasville
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Amazon
Milton
10.2023 - Current
- Delivered packages efficiently to designated locations within scheduled timeframes.
- Navigated routes using GPS technology and local traffic knowledge.
- Loaded and unloaded packages safely to maintain delivery integrity.
- Communicated with customers to confirm delivery details and address concerns.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Followed company policies for package handling and delivery procedures diligently.
Assistant Manager
Jacks
Thomasville
06.2021 - 01.2024
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored team members on customer service standards.
- Coordinated inventory management and restocking processes effectively.
- Implemented promotional displays to enhance product visibility and sales.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Assisted in developing training materials for new hires and ongoing education.
- Managed customer service inquiries and complaints in a timely manner.
Call Center Representative
Alorica
Pensacola
11.2019 - 04.2020
- Provided exceptional customer service to diverse client inquiries.
- Resolved customer complaints efficiently and effectively through active listening.
- Utilized CRM software to document interactions and track customer issues.
- Handled high-volume call traffic while maintaining professionalism and patience.
- Participated in training sessions to improve product knowledge and skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Home Health Aide
Your Choice Senior Care
10.2018 - 11.2019
- Provides basic services that include administering medications, changing bandages, and checking vital signs like temperature, and pulse and respiration rates.
- Supervised by a medical professional, usually a registered nurse.
- Assist with calls and schedule appointments.
Customer Service Manager
Walmart
03.2014 - 10.2019
- Effectively communicated with team members to maintain clearly defined expectations.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Lead Sale Associate
Dollar General
05.2010 - 02.2014
- Assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while having a safety workflow.
Education
BACHELOR’S - BUSINESS MANAGEMENT
COLORADO TECHNICAL UNIVERSITY
Certified Phlebotomy Technician -
Safe Hand Phlebotomy
Skills
- Customer relationship management
- Complaint resolution
- Inventory control
- Time management
- Effective communication
- Team leadership
- Active listening
- Process improvement
- Training development
- Safety compliance
- Dispatch communication
- Retail logistic
- Inventory management
- Point-of-sale system
- Stocking and inventory
- Database management
- Delivery logging
- Payment collection
- Verbal and written communication
- Positive attitude
- Dependable and reliable
- Multitasking and organization
- Customer Service
- Patient management
- Resource management
Timeline
Delivery Driver
Amazon
10.2023 - Current
Assistant Manager
Jacks
06.2021 - 01.2024
Call Center Representative
Alorica
11.2019 - 04.2020
Home Health Aide
Your Choice Senior Care
10.2018 - 11.2019
Customer Service Manager
Walmart
03.2014 - 10.2019
Lead Sale Associate
Dollar General
05.2010 - 02.2014
BACHELOR’S - BUSINESS MANAGEMENT
COLORADO TECHNICAL UNIVERSITY
Certified Phlebotomy Technician -
Safe Hand Phlebotomy