Cheri Calvert
Peoria,IL
Summary
Experienced retail manager with a diverse skill set and proven track record in driving sales and maximizing profits. Adept at developing high-performing teams and nurturing talent to achieve exceptional results. Committed to delivering outstanding customer service and ensuring satisfaction. Skilled in implementing company initiatives and effectively mentoring others within the district, consistently exceeding expectations.
Overview
25
25
years of professional experience
Work History
Store Manager
Party City
09.2021 - Current
- Developing team and talent within the store to deliver exceptional results
- Maintained profitability by driving sales through essential opening and closing routines.
- Coached team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Traveled within district to support team development and enforce brand standards.
- Lead top performance within my district for email capture, implementing SILS, OMNI results week after week! Email capture 46% above goal, SILS 100% accuracy, ONMI cancel rate .07% Fill rate 98.5% YTD
- Maintaining stockroom standards while turning trucks within 24 hour time frame.
- Creating a culture within the building of enthusiasm to ensure team morale is high and customer satisfaction is a priority.
- Strategically planning for each week, month and or season to ensure transitions are completed with a sense of urgency.
- Send district communication for upcoming tasks and information as it’s released in order to help teams prepare and plan for their store. As well as be available to help answer their questions as needed to ensure they are executing company objectives.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Maintaining a 51.4% margin in sales YTD and 47.9% controllable expense
Assistant Manager
Men's Wearhouse
09.2018 - 09.2021
- Worked one on one with each customer to maximize each sale and build relationships, ensuring a returning customer
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Worked merchandising and mannequin changes to ensure product is displayed and replenished
- Enforced company policies and procedures to strengthen operational standards across departments
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Followed up with customers to ensure they're needs are met and their special events are taken care of
Store Manager
Kohl's
05.2007 - 11.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Implemented new company rollouts and traveled to Danville, Bloomington, Champaign and Springfield to help train and implement them within their buildings
- Such as price changes, merchandising sets as new brands came out, customer service, driving credit and assisting with remodels
- Lead my district on Recruiting 2.0
- A new hiring platform that I captained and rolled out into the district
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Implemented succession planning by training and developing 9 associates into leadership positions
- Worked directly with my district managers to ensure customer service, sales, credit, replenishment, and omni was successful
Painter
Calvert Painting
02.2000 - 01.2007
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes
- Cleaned and smoothed all surfaces prior to painting
- Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials
- Performed repairs to defects in walls by patching holes and scrapes prior at project start
- Used power and hand tools safely and effectively
- Soothed and finished surfaces on walls, trim and cabinetry
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job
Education
Some College - Basic
John Wood Community College
Quincy, ILHigh School Diploma - undefined
Quincy High School
Quincy, IL05.1999
Skills
- Strategic Planning
- Store operations oversight
- Training and development (in store and throughout the district)
- Time Management
- Microsoft Office expertise
- Customer rapport
- Operational budgeting
- Retail merchandise quality standards
Timeline
Store Manager
Party City
09.2021 - Current
Assistant Manager
Men's Wearhouse
09.2018 - 09.2021
Store Manager
Kohl's
05.2007 - 11.2017
Painter
Calvert Painting
02.2000 - 01.2007
High School Diploma - undefined
Quincy High School
Some College - Basic
John Wood Community College
Similar Profiles
Esmera Vasquez De LeonEsmera Vasquez De Leon
Key Holder Supervisor at Party CityKey Holder Supervisor at Party City
MICHAEL HERNANDEZMICHAEL HERNANDEZ
Sales Associate at Party CitySales Associate at Party City
MARILYN RASCOEMARILYN RASCOE
STORE MANAGER at PARTY CITYSTORE MANAGER at PARTY CITY