Cheri Charette-Canales
Hoskins Family & Cosmetic Dentistry
Wellford,SC
11
years of professional experience
Dynamic Patient Coordinator with proven success at Hoskins Family & Cosmetic Dentistry, enhancing patient satisfaction through effective appointment scheduling and insurance verification. Skilled in electronic records management and relationship building, I streamline operations and resolve issues promptly, ensuring a seamless healthcare experience for patients while maintaining confidentiality and attention to detail.
Work History
Patient Coordinator
1 Year 1 Month- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted with patient intake processes, ensuring accurate data collection and documentation.
- Coordinated communication between patients and dental staff to facilitate care continuity.
- Streamlined office operations by implementing an electronic records system for patient information management
- Improved patient experience by addressing inquiries and resolving issues promptly during visits.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Coordinator
1 Year 11 Months- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Office Manager
7 Years 3 Months- Managed daily office operations to ensure efficient workflow and patient care.
- Coordinated office schedules, optimizing appointment bookings for dental staff and patients
- Trained new administrative staff on office procedures and software systems for improved efficiency.
- Oversaw billing processes, ensuring accuracy in claims submission and payment tracking.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee and patient concerns
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Education
Dental Assistance - Dental Assistance
High School Diploma
Skills
Insurance verification
Appointment scheduling
Patient confidentiality
Electronic records management
Attention to detail
Customer service
Organizational skills
Relationship building
Creative problem solving
Office administration
Patient care coordination
Payment collection
Timeline
Patient Coordinator
Hoskins Family & Cosmetic Dentistry
09.2025 - CurrentRead More
Patient Coordinator
Flatrock Family Dentistry
10.2023 - 09.2025Read More
Office Manager
Everbright Dental
01.2016 - 04.2023Read More
Lincoln College of Technology
Dental Assistance from Dental Assistance
Read More
Dighton Rehoboth
High School Diploma
Read More