Cheri Collier
Lorton,VA
Summary
Administrator/Program Director/Program Evaluation/Health Policy Advocacy Extensive record of real initiative and leadership to the development and implementation of evidence-based professional and community chronic disease, nutrition and wellness programs and services. Develops rigorous evaluation tools to ensure that collection, analysis, and synthesis of data takes place and informs program changes enhance productivity, efficiency, and strategic objectives. Provides critical programming that leads to meaningful client outcomes which result in innovative models of service; supports growth and revenue enhancement, academic and community collaboration. Proven ability to work with multidisciplinary teams and support the professional development of program staff. Demonstrate strong communication and organization skills. Deliver exemplary level of service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
26
26
years of professional experience
Work History
Director of Patient Services
Inova Fairfax Hospital/Morrison Healthcare
03.2016 - Current
- Directed the patient food service operation for a 900 bed hospital
- Developed, implemented and monitored in-service education programs for the food service team and directed the activities and development of the management and supervisory teams to ensure quality cost effective nutrition care to patients
- Developed, updated and maintain policies, procedures, and standards for the provision of optimal nutritional care and services
- Coordinated and evaluated patient food service standards to ensure patient satisfaction with meals and nourishments
- Managed and controlled resources and materials, ensured safe working conditions, ensured compliance with local, state, and federal guidelines for food and patient safety
- Monitored systems, processes, and finances to ensure the strategic, operational objectives of the department and the client are met or exceeded.
Director of Programs
Diabetes Partnership of Cleveland
01.2014 - 12.2015
- Provide leadership and direction for the professional and community program staff through recruitment, retention, and supervision
- Development and modification of evidence-based programs that serve the community; development of rigorous evaluation tools to ensure that collection, analysis, and synthesis of data takes place and informs program modifications; ensures all programming result in solid client outcomes
- Develop and maintain provider relationship
- Collaborate and partner with community organizations and funders whose work are related to or concerns with diabetes education and support
- Develop and implement fee-for-service programs and establish and/or maintain relationships with financial supporters and sponsors of the Diabetes Partnership of Cleveland
- Monitor outcomes of education programs, ensuring efficiencies, effectiveness, and alignment with agency mission
- Secure programmatic funds, develop and manage service contracts, evaluate process outcomes, and interpret/incorporate public health policy.
Patient Services Director
Cleveland Clinic/Aramark Healthcare
02.2013 - 01.2014
- Directed the patient food service operation for a 1,000 bed hospital and infant and pediatric formula production and delivery to the enterprise
- Developed, implemented and monitored in-service education programs for the food service team and directed the activities and development of the management and supervisory teams to ensure quality cost effective nutrition care to patients
- Developed, updated and maintain policies, procedures, and standards for the provision of optimal nutritional care and services
- Coordinated and evaluated patient food service standards to ensure patient satisfaction with meals and nourishments
- Managed and controlled resources and materials, ensured safe working conditions, ensured compliance with local, state, and federal guidelines for food and patient safety
- Monitored systems, processes, and finances to ensure the strategic, operational objectives of the department and the client are met or exceeded.
Assistant Director of Clinical Nutrition
MetroHealth Medical Center
01.2011 - 02.2013
- Established departmental strategies to implement clinical nutrition care of the patient population
- Hired, leads, coached, trained, and developed clinical nutrition and food service staff to reach departmental performance and quality indicators
- Evaluated and developed all food production, food delivery (patient food and retail), and clinical nutrition staff and operations
- Directed internal and external quality control initiatives
- Participated in facility-wide and department specific performance improvement initiatives to improve processes that impact patient outcomes and patient satisfaction
- Directed and monitored competency, productivity, and documentation
Dietitian/Consultant/Supervisor
Wexford Health Sources
01.2005 - 01.2012
- Supervised the administration of nutrition services by the dietetic technician located at the Northeast Prerelease Center in Cleveland, Ohio and Noble Correctional Facility in Caldwell, Ohio
- Participated in policy development, patient access, problem-solving, strategic planning and quality improvement initiatives between the clinical staff and food service staff at Wexford and the Ohio Department of Corrections.
Clinical Nutrition Manager/Program Manager
MetroHealth Medical Center
01.1998 - 01.2011
- Ensured the efficient and effective operation of Ambulatory Nutrition Department services to patients at various specialty/group clinics and off-site community outreach programs
- Developed, implemented, and coordinated nutrition education programs and supervised the nutrition care process for patients from infant through geriatric
- Developed and implemented department standards of care; evaluated, developed, and retained employees
- Responsible for recruitment, strategic planning, quality improvement, policy development, research and clinical investigation, consultation, community outreach, grant management and outcome reporting, marketing, media and relations (including television, radio, and print and internet materials).
Education
Master of Science - Public Administration/Healthcare Administration
Cleveland State University
Cleveland, Ohio05.2006
Master of Science - Public Healthy Nutrition
Case Western Reserve University
Cleveland, Ohio05.1998
Bachelor of Science - Biology
Denison University
Granville, Ohio05.1995
Skills
- Microsoft Office
- Team Leadership
- Financial Operations Oversight
- Process Implementation
- Change Management
- Policy Development
- Organizational Skills
- Healthcare Management
Affiliations
Academy of Nutrition of Dietetics
Media Publications
- Fighting Diabetes, Kaleidoscope Magazine, Summer 2006
- Diabetes, Call and Post, 2006
- Bad Habit Busters: How to Fight the Freshman 15, Foxnews.com, August 2008
Television Appearances
- Cleveland Fox 8
- 19 Action News
- News Channel 5
- Channel 3 News
- PBS Idea Stream
Feature Article
CBC (Cleveland Business Magazine November 2010 “In the Name of Nutrition”)
Presentations
- Beyond MD's and RN's: Exploring non-traditional medical paths- Careers in Dietetics, American Health Care Journalists Association, Case Western Reserve Wolstein Center, October 27, 2006
- Closing the health care gap through community partnership designed to address cultural, social, and educational needs to the local community: St Luke’s Foundation and the MetroHealth Buckeye Health Center Diabetes Self-management and Education Program, American Public Health Association, Washington DC, November 2007
Awards
Morrison Healthcare National Winner: Account of the Year 2016
Timeline
Director of Patient Services
Inova Fairfax Hospital/Morrison Healthcare
03.2016 - Current
Director of Programs
Diabetes Partnership of Cleveland
01.2014 - 12.2015
Patient Services Director
Cleveland Clinic/Aramark Healthcare
02.2013 - 01.2014
Assistant Director of Clinical Nutrition
MetroHealth Medical Center
01.2011 - 02.2013
Dietitian/Consultant/Supervisor
Wexford Health Sources
01.2005 - 01.2012
Clinical Nutrition Manager/Program Manager
MetroHealth Medical Center
01.1998 - 01.2011
Master of Science - Public Administration/Healthcare Administration
Cleveland State University
Master of Science - Public Healthy Nutrition
Case Western Reserve University
Bachelor of Science - Biology
Denison University
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