Cheri Haight
Flushing,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Zen Lenz Photography
Self-employeed
Flushing
10.2017 - Current
- Manage clients appointments and sessions
- Navigate editing software to enhance images from photoshoots
- Take payments and write contracts for clients
- Provide enjoyable photoshoot environment for all clients ranging from newborn age up to senior citizens.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Create portfolios for clients to showcase work.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Edit photos using Adobe Photoshop and other software applications.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Develop film, print photos, and make digital copies of existing photos.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Manage budgets related to purchasing supplies needed for each shoot.
- Deliver quality products within deadlines established by clientele.
- Assist in planning setup of shoots including location scouting.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
Manager
Hungry Howies Pizza & Subs
Flushing, Michigan
08.2014 - 07.2019
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
House Aid
Flatrock Manor
, MI
09.2017 - 09.2018
- Replenished supplies such as toilet paper, hand soap.
- Cleaned and tidied bedrooms, living rooms, bathrooms and other areas of the house.
- Assisted with laundry duties such as washing clothes or ironing them if required.
- Respected client privacy by maintaining confidentiality of information shared during interactions.
- Encouraged socialization between residents by organizing group activities and outings.
- Assisted with meal preparation according to dietary guidelines set forth by health professionals or family members.
- Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
- Provided companionship through conversation and other recreational activities.
Customer Service Representative
Huntington Bank Call Center
Flint, Michigan
08.2016 - 08.2017
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Certificate - Massage Therapy
Flint Schools of Therapeutic Massage
Flint, Michigan03-2013
Skills
- Behavioral Management
- Patient Companionship
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Account updating
- Complaint resolution
- In-store support
- Customer Education
- Critical Thinking
Timeline
Zen Lenz Photography
Self-employeed
10.2017 - Current
House Aid
Flatrock Manor
09.2017 - 09.2018
Customer Service Representative
Huntington Bank Call Center
08.2016 - 08.2017
Manager
Hungry Howies Pizza & Subs
08.2014 - 07.2019
Certificate - Massage Therapy
Flint Schools of Therapeutic Massage