Cheri Holmes
Santa Rosa Beach,FL
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Victoria's Secret. Proven track record in cocktail crafting and POS system management, driving sales growth and enhancing guest experiences. Adept at fostering positive work environments and achieving ambitious goals through effective communication and leadership.
Overview
15
15
years of professional experience
Work History
Bartender
Tommy Bahama Restaurant
Miramar Beach, Florida
10.2021 - 07.2025
- Crafted unique cocktails using fresh ingredients and seasonal flavors.
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with guests to create memorable dining experiences at the restaurant.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
Boutique Manager
The Jewel
Miramar Beach, Florida
07.2020 - 10.2021
- Open boutique daily and set jewelry to visual standards.
- Set appointments with clients for jewelry designs and repairs.
- Manage the boutique’s website and respond to all reviews.
- Order new merchandise, research up and coming jewelry artisans, and source new vendors to keep fresh updated products in the boutique.
- Manage payroll and complete schedules.
- Set up fundraisers to promote the boutique and local charities.
Associate Manager
J. Crew Factory
Miramar Beach, Florida
07.2019 - 07.2020
- Daily opening and closing procedures including deposits, email correspondence, setting up daily goals, and pre-shift meetings.
- Promote a positive customer experience.
- Establish goals for each associate to achieve that is tracked daily, weekly, and monthly.
- Give continuous feedback for best practices and coach in the moment.
- Map and set visual updates monthly.
- Focus on the development of our team.
Office Manager
ELITE SITE DEVELOPMENT, LLC
Orlando, Florida
03.2018 - 07.2019
- Oversee daily office operations; order supplies, answer phones, maintain communication with our clients and our subcontractors.
- Write schedules for each project for the site super and workers on a weekly and monthly basis.
- Complete all paperwork and background checks pertaining to our new employees.
- Draft and finalize documents for each project including bid proposals, change orders, lien releases, and pay applications.
- Assist president in retrieving submittals from subcontractors to propose bids for upcoming projects.
- Maintain project costs on a daily basis and make decisions to benefit the company financially.
Assistant General Manager
TORY BURCH- Mall at Millenia
Orlando, Florida
08.2014 - 03.2018
- Deliver a transformational experience daily to our clients and to our team. Coach, motivate, and inspire our sales team and our stock team with positive encouragement.
- Assist team with building their clientele business through appointments and consignment.
- Utilize company resources to educate self and team about new products. Product knowledge helped to promote customer and associate relationships and sales productivity.
- Track the associates sales goals and client goals daily and put action plans in place for success.
- Hold each team member accountable for their personal goals and work with them to achieve these goals.
- Promote a positive work environment that is reflected in our NPS results and overall store atmosphere.
Customer Experience Manager
VICTORIA'S SECRET-Florida Mall
Orlando, Florida
09.2013 - 08.2014
- Responsible for overall customer experience for our internal and external customers.
- Oversee three Category Managers that deliver results and drive the business through our beauty, sport, and intimates. Weekly meeting with my direct reports to analyze business results, discuss best practices and create action plans as needed.
- Coach and develop associates and managers daily to leverage strengths and improve opportunities.
- Work in a fast paced high volume store.
- Volume of $22 million, 150 employees, store ranked third in company by volume.
Store Manager
VICTORIA'S SECRET PINK-Florida Mall
Orlando, Florida
03.2012 - 09.2013
- Manager of a free standing Pink store that generated $5.2 million a year and had an employee base of approximately 40 associates.
- Ended 2012 as the number one Pink store in the company and managed payroll within the company expectation of 1% for year.
- Performed monthly company directed visual updates to showcase new product.
- Built a strong team that was visually sound and customer centric through support, coaching, and leading by example.
Category Manager
VICTORIA'S SECRET-Premium Outlet
Orlando, Florida
10.2010 - 03.2012
- Pink Category Manager in Victoria's Secret outlet.
- Directly managed approximately 35 associates for this zone with an overall employee base of 250 associates.
- Grew Pink sales up 110% in 2011.
- Leader of Associate Connectivity Team that helped to inspire team work and promote a positive work environment.
- Daily interactions with customers to assist and guide them through with their shopping experience.
Skills
- Cocktail crafting
- POS system management
- Customer service
- Bar organization
- Cash handling
- Team collaboration
References
References available upon request.
Timeline
Bartender
Tommy Bahama Restaurant
10.2021 - 07.2025
Boutique Manager
The Jewel
07.2020 - 10.2021
Associate Manager
J. Crew Factory
07.2019 - 07.2020
Office Manager
ELITE SITE DEVELOPMENT, LLC
03.2018 - 07.2019
Assistant General Manager
TORY BURCH- Mall at Millenia
08.2014 - 03.2018
Customer Experience Manager
VICTORIA'S SECRET-Florida Mall
09.2013 - 08.2014
Store Manager
VICTORIA'S SECRET PINK-Florida Mall
03.2012 - 09.2013
Category Manager
VICTORIA'S SECRET-Premium Outlet
10.2010 - 03.2012
Similar Profiles
Colin HanleyColin Hanley
Food Server at Tommy Bahama Restaurant & BarFood Server at Tommy Bahama Restaurant & Bar
Caden HightCaden Hight
Host/Busser at Tommy Bahama Restaurant & BarHost/Busser at Tommy Bahama Restaurant & Bar
Shaniya KatzShaniya Katz
Customer Service Representative at Tommy Bahama Restaurant & BarCustomer Service Representative at Tommy Bahama Restaurant & Bar
Robert OnimusRobert Onimus
General Manager at Tommy Bahama Restaurant & BarGeneral Manager at Tommy Bahama Restaurant & Bar
Shelia ChaneyShelia Chaney
Co-Owner at Barefoot 30A Beach Vacations, LLCCo-Owner at Barefoot 30A Beach Vacations, LLC