Cheri Vincent
Belgrade,MT
Summary
Quality-focused Property Manager delivering resident satisfaction and addressing property owner needs. Achieved high occupancy rates and steady revenue through cost-effective operations and effective conflict resolution. Collaborated with tenants, owners, and service providers to meet property management requirements and coordinated repairs while engaging prospective tenants.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Property Manager
Infinite Property Management
Belgrade, Mt
07.2024 - Current
- Managed tenant relations and addressed maintenance requests promptly.
- Coordinated property inspections to ensure compliance with housing regulations.
- Oversaw lease agreements and facilitated tenant move-ins and move-outs.
- Collaborated with vendors for service contracts and property improvements.
- Implemented marketing strategies to attract prospective tenants effectively.
- Trained new staff on property management procedures and best practices.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Property Manager
Storage Rentals Of America
Bozeman, Montana
11.2023 - 07.2024
- Oversaw lease agreements, coordinating tenant move-ins and move-outs to streamline occupancy transitions.
- Managed tenant relations, ensuring timely resolution of maintenance requests to enhance tenant satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled rent collection and maintained accurate financial records.
- Collected monthly assessments, rental fees, deposits and payments.
- Processed evictions when necessary in accordance with state laws and procedures.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated auction processes, ensuring all necessary paperwork was completed accurately and timely.
- Scanned documents into appropriate databases for storage purposes.
- Managed customer service queues ensuring that wait times are kept within acceptable limits.
- Assisted customers in completing forms required for title transfers, new registrations, and other transactions.
- Provided guidance to customers about DMV policies and procedures related to their specific needs.
- Reviewed completed applications for accuracy before submission.
- Answered inquiries from customers regarding motor vehicles licensing regulations and procedures.
Motor Vehicle Clerk
MVD Express
Bozeman, Mt
09.2023 - 11.2023
- Assisted customers with inquiries regarding vehicle titles and registrations.
- Scanned documents into appropriate databases for storage purposes.
- Managed customer service queues
- ensuring that wait times are kept within acceptable limits.
- Assisted customers in completing forms required for title transfers, new registrations, and other transactions.
Onsite property Manager
Glacier West Self Storage
Sedro-Woolley, WA
10.2021 - 05.2023
- Managed daily operations of self-storage facility to ensure smooth functioning.
- Implemented marketing strategies to attract new tenants and increase occupancy rates.
- Oversaw maintenance and repairs to uphold property standards and safety protocols.
- Conducted regular inspections of premises to maintain cleanliness and orderliness.
- Resolved tenant inquiries and issues promptly to ensure customer satisfaction.
- Assisted customers with unit selection and rental agreements for effective service.
- Maintained accurate records of transactions, leases, and payments for compliance purposes.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Exercised direct supervision over property staff.
- Provided guidance and support to junior team members in order to facilitate their professional development.
Education
GED
Portland, ORSkills
- Tenant relations
- Lease management
- Maintenance coordination
- Financial reporting
- Compliance management
- Customer relationship management
- Property inspections
- Financial recordkeeping
- Marketing strategies
- Eviction management
- Problem solving
- Effective communication
- Time management
- Team leadership
- Conflict resolution
- Staff training
- Leasing and sales
- Accounting operations
- Customer service-focused
- Financial budgeting and reporting
- Multi-family property management
- Adaptable
- Preparing property agreements
- Property tours and inspections
Certification
- Property management license.
- Notary
References
References available upon request.
Timeline
Property Manager
Infinite Property Management
07.2024 - Current
Property Manager
Storage Rentals Of America
11.2023 - 07.2024
Motor Vehicle Clerk
MVD Express
09.2023 - 11.2023
Onsite property Manager
Glacier West Self Storage
10.2021 - 05.2023
GED