Cherie Barnes
Lagrange,OH
Summary
Dynamic server with a proven track record in delivering exceptional customer service, training new staff, and maintaining food safety standards. Committed to enhancing guest satisfaction in high-volume environments.
Overview
30
30
years of professional experience
Work History
Server
Burntwood Tavern
North Olmsted, OH
08.2020 - Current
- Delivered attentive service to guests in fast-paced dining environment.
- Managed customer orders utilizing restaurant point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure prompt food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and dietary restrictions knowledgeably.
- Trained new servers on company standards and best practices consistently.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Mortons the steakhouse
Cleveland, Ohio
10.1999 - 10.2008
- Provided attentive service to guests in a fast-paced dining environment.
- Managed customer orders using restaurant point-of-sale systems effectively.
- Assisted guests with menu selections and dietary restrictions knowledgeably.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Extensive training in food,wine and cigars
Server
The Club at Society Center
Cleveland, Ohio
05.1996 - 10.1999
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions knowledgeably.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Black River High School
Sullivan, OH05-1981
Skills
- Customer service
- Point-of-sale systems
- Menu knowledge
- Food safety practices
- Training new staff
- Customer relationship management
- Wine knowledge
- Attention to detail
- Upselling techniques
- Food and beverage pairings
- Specials promotion
- Strong work ethic
- Banquet coordination
- Multitasking and organization
- Hospitality service expertise
Timeline
Server
Burntwood Tavern
08.2020 - Current
Server
Mortons the steakhouse
10.1999 - 10.2008
Server
The Club at Society Center
05.1996 - 10.1999
High School Diploma -
Black River High School