Cherie Bowen

Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.

Interviewed applicants to assess loan requirements before suggesting offers.

Explained different types of loans pertaining to client situations.

Oversee scheduling of timely loan closing to satisfy home builder and borrower needs.

Monitored pipelines to track and log status of loans.

Proactively identified solutions for customers experiencing credit issues and assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Explained very technical financial information to applicants and make it easy to understand language and loan products

Worked with underwriters to fix application problems and resolve issues and discrepancies during the loan process

• Maintained friendly and professional customer interactions.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Advised clients on mortgage, education and personal loans.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Handled multiple clients on a daily basis.
• Loan origination from Application through Closing

• Developed and maintained relationships with local real estate agents.
• Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
• Maintained friendly and professional customer interactions.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Managed personal pipeline of 10-20 loans per month

• Reviewed loan files and updated to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs
• Fielded customer complaints and provided solutions.
• Explained different types of loans pertaining to client situations.
• Monitored pipelines to track and log status of loans.
• Compiled closing packages for drafting and presentation accuracy.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Supervised team of 13 and motivated to maintain customer service and performance standards.
• Explained very technical financial information to applicants in easy to understand language.