Cherie Danh
San Diego ,CA
Summary
Call center representative specializing in customer service and problem-solving. Demonstrated success in resolving inquiries and improving customer satisfaction through effective communication and meticulous attention to detail. Proven track record in service issue resolution, compliance review, and relationship management. Committed to enhancing customer experiences with strong communication and analytical skills.
Overview
9
9
years of professional experience
Work History
Call Center Representative
San Ysidro Health
San Diego, California
09.2022 - Current
- Evaluated client eligibility for multiple assistance programs, ensuring access to necessary services.
- Reviewed applications for compliance with state and federal regulations, minimizing risk of non-compliance.
- Answered inquiries, delivering exceptional service to patients and enhancing their overall experience.
- Proofread documents to verify accuracy and completeness of all paperwork.
Call Center Representative
Spectrum Communications
San Diego, Ca
07.2017 - 02.2022
- Managed incoming calls and logged service requests with efficiency.
- Engaged actively with callers to confirm details and de-escalate conflicts.
- Resolved technical inquiries and troubleshooting issues for customers effectively.
- Diagnosed hardware, software, and network-related problems for optimal resolution.
- Collaborated with technical teams to promptly address complex service issues.
- Identified process improvement opportunities to streamline operations.
- Engaged with callers to confirm details and effectively de-escalate conflicts.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CA06-2007
Skills
- Eligibility assessment
- Compliance review
- Service issue resolution
- Technical support
- Process improvement
- Relationship management
- Conflict management
- Attention to detail
- Problem solving
- De-escalation strategies
- Effective communication
- Record keeping
- Team collaboration
Timeline
Call Center Representative
San Ysidro Health
09.2022 - Current
Call Center Representative
Spectrum Communications
07.2017 - 02.2022
High School Diploma -
Mar Vista High School