Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cherie Doucette

Patient Care Specialist
Yorktown,VA

Summary

Dynamic and detail-oriented professional with extensive experience in healthcare communication and call management at CareXM LLC. Proven ability to maintain HIPAA compliance while resolving customer concerns effectively. Skilled in medical terminology and data entry, consistently delivering high-quality service and ensuring patient confidentiality.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Virtual Medical Answering Service Representative

CareXM LLC
Lehi, UT
10.2020 - 08.2025
  • Managed incoming calls for diverse healthcare clients with professionalism and care.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Resolved customer concerns by implementing effective communication techniques and problem-solving skills.

Front-End Grocery Cashier

Food Lion Grocery
Grafton, VA
08.2018 - 10.2020
  • Operated cash registers, handling cash, credit, and debit transactions accurately.
  • Answered customer inquiries regarding store merchandise and services in a friendly manner.
  • Verified age requirements for purchases of restricted items such as tobacco products or alcoholic beverages.

Front-End Grocery Cashier

Farm Fresh Grocery
Yorktown, VA
11.2013 - 04.2018
  • Handled cash, credit, and debit transactions following company procedures.
  • Assisted customers with product inquiries and store navigation.
  • Maintained clean and organized checkout areas for optimal customer experience.

Medical Transcriptionist

Hampton University Proton Therapy Institute
Hampton, VA
06.2013 - 02.2016
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Reviewed and edited documents for clarity and accuracy.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Virtual Medical Transcriptionist

MedQuist
Franklin, TN
12.2010 - 02.2012
  • Transcribed medical reports accurately from audio recordings for clinical staff.
  • Reviewed and edited documents for clarity and adherence to hospital standards.
  • Ensured timely completion of transcription tasks to support patient care workflows.

Virtual Medical Transcriptionist

Sentara Obici Hospital
Suffolk, Virginia
12.1998 - 12.2010
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Medical Transcriptionist

Riverside Regional Medical Center
Newport News, Virginia
12.1993 - 01.1997
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Reviewed and edited documents for clarity and accuracy.
  • Maintained patient confidentiality while handling sensitive information.

Education

Some College (No Degree) - Medical Assisting Diploma

NEC/Kee Business College
Newport News, VA

Some College (No Degree) - Medical Transcription Certificate

Riverside Regional Medical Center
Newport News, VA

High School Diploma -

Denbigh High School
Newport News, VA

Skills

  • Call management
  • Medical terminology
  • HIPAA compliance
  • Call scripting
  • Data entry
  • Healthcare communication

Certification

Medical Transcription Certificate

Timeline

Virtual Medical Answering Service Representative

CareXM LLC
10.2020 - 08.2025

Front-End Grocery Cashier

Food Lion Grocery
08.2018 - 10.2020

Front-End Grocery Cashier

Farm Fresh Grocery
11.2013 - 04.2018

Medical Transcriptionist

Hampton University Proton Therapy Institute
06.2013 - 02.2016

Virtual Medical Transcriptionist

MedQuist
12.2010 - 02.2012

Virtual Medical Transcriptionist

Sentara Obici Hospital
12.1998 - 12.2010

Medical Transcriptionist

Riverside Regional Medical Center
12.1993 - 01.1997

Some College (No Degree) - Medical Assisting Diploma

NEC/Kee Business College

Some College (No Degree) - Medical Transcription Certificate

Riverside Regional Medical Center

High School Diploma -

Denbigh High School

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Cherie DoucettePatient Care Specialist