Cherie Moore
Westland
Summary
Focused professional who is seeking an opportunity utilizing my health information technology skills for a position that compliments my educational and work background.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
Corewell Health
10.2024 - Current
- Performs patient registration and check-in for emergency and surgical department
- Completes accurate patient registration by collecting proper identification and insurance
- Maintains patient medical records by uploading and scanning appropriate documents into Epic system
- Collects copayments to ensure hospital revenue goals are being met in a timely manner
- Actively participates in safety initiatives and continued learning assignments to stay up to date on hospital procedures
Dietary Aide
Ciena Healthcare (Regency at Westland)
07.2024 - Current
- Assembles diet trays and delivers tray cars to resident units
- Assists with food preparation and follows safe handling practices
- Handles and stores all consumable items according to facility procedures and guidelines
- Cleans dishes, utensils and equipment to ensure proper sterilization
Long-Term Disability Claim Examiner
Sedgwick
04.2024 - 10.2024
- Managed and processed long-term disability and workers compensation claims for accurate benefit payments or review for denial process
- Communicated with claimants, medical providers, and other related entities to gather information and provide updates
- Determine correct calculation of Social Security and pension offsets when required
- Assist in developing and implementing return-to-work plans
Short-Term Disability Claim Examiner
Elevance Health (Anthem/UniCare)
07.2014 - 03.2024
- Reviewed short-term disability and workers compensation claims for a major automobile company in order to approve for payment or denial
- Obtained pertinent medical information to substantiate leave of absence and prepare for nurse/physician review if necessary
- Contacted physicians as needed for medical updates
- Required to mail approval and denial letters, state disability program forms and subrogation paperwork
- Answered multi telephone lines regarding from claimants, providers, union representatives and business partner
Central Scheduler
Trinity Health (St. Mary Mercy Hospital)
03.2010 - 06.2014
- Scheduled outpatient diagnostic tests and procedures based on physician orders
- Reviewed for potential risks associated with other tests being scheduled for same timeframe
- Provided specific instructions to patients for preparations as well as directions to facility
- Collected medical insurance information and patient demographics
- Escorted patients to designated testing areas
Customer Service Representative
Cigna Healthcare
10.1998 - 11.2011
- Responded to telephone inquiries regarding claim status and benefits from customers, physician offices and union benefit representatives
- Maintained knowledge of multi-benefit products including behavioral health, home health care, dental, medical and skilled nursing
- Mailed necessary claim paperwork and duplicate explanation of benefits upon request
- Requested adjustment on claims when necessary
Education
Associate of Applied Science - Health Information Technology
Schoolcraft College
Livonia, MI05-2025
Skills
- Data Analysis
- Electronic Health Records (Epic system)
- Microsoft Teams
- Health Information Exchange
- Genesys Cloud (phone system)
- User Acceptance Testing (UAT)
- Change Agent
Timeline
Patient Access Representative
Corewell Health
10.2024 - Current
Dietary Aide
Ciena Healthcare (Regency at Westland)
07.2024 - Current
Long-Term Disability Claim Examiner
Sedgwick
04.2024 - 10.2024
Short-Term Disability Claim Examiner
Elevance Health (Anthem/UniCare)
07.2014 - 03.2024
Central Scheduler
Trinity Health (St. Mary Mercy Hospital)
03.2010 - 06.2014
Customer Service Representative
Cigna Healthcare
10.1998 - 11.2011
Associate of Applied Science - Health Information Technology
Schoolcraft College
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