Egnely Cabrera
Tampa
Summary
Experienced healthcare professional skilled in patient registration and data analysis, coordinating patient flow to enhance service delivery. Strong focus on confidentiality and positive patient experiences, with expertise in conflict resolution and patient advocacy. Effective communication and problem-solving skills drive improved patient satisfaction and support healthcare goals.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Tampa General Hospital Emergency Room
Spring hill
08.2024 - Current
- Registered patient information accurately in electronic health record system during face-to-face interviews.
- Coordinated emergency room check-in processes, enabling rapid patient processing.
- Maintained confidentiality of patient records per regulations and HIPAA guidelines.
- Educated patients on hospital policies and procedures during registration, improving their understanding.
- Collected co-pays and payments at time of service to streamline transactions.
- Responded promptly to patient inquiries regarding billing or financial matters, fostering trust.
- Collaborated with medical staff to facilitate smooth patient flow and scheduling of outpatient appointments.
- Greeted patients and visitors courteously while efficiently assembling registration paperwork and securing necessary signatures.
Youth Development Specialist
YMCA
Spring hill
09.2022 - 08.2024
- Created programs that enhanced personal growth and social skills in youth.
- Provided resources and guidance to families, promoting effective youth development.
- Planned and led diverse activities, including outdoor exploration education and crisis intervention.
- Assessed programming effectiveness, implementing strategies for continuous improvement.
- Created tailored educational materials to meet the specific needs of the target population.
- Maintained accurate records of program participants' progress and daily attendance.
- Communicated regularly with parents to strengthen their involvement in youth activities.
- Supervised children during activities, ensuring a safe and nurturing environment.
Manager of Business Development and Sales
Summit Adventure PArk
Spring Hill
05.2022 - 07.2022
- Analyzed sales data to refine strategies and elevate performance metrics.
- Supervised sales teams by providing guidance on effective deal closure techniques.
- Trained sales teams to enhance product knowledge and improve customer engagement.
- Engaged with customers through calls, emails, and visits to strengthen relationships.
- Implemented innovative approaches to elevate customer experience.
- Coordinated promotional events that increased attendance and attracted visitors.
- Resolved complaints related to sales and service efficiently.
- Evaluated financial data, including budgets and forecasts, to assess performance against objectives.
Education
Certified Medical Assistant - Medical Informatics
Stepful
Tampa, FL11-2025
High School Diploma -
Chamberlain High School
Tampa, FL05-2021
Skills
- Patient registration
- Electronic health records
- Registration management
- EMR management
- Payment processing
- HIPAA compliance
- Healthcare systems navigation
- Data analysis
- Program development
- Process improvement initiatives
- Complaint resolution
- Patient education
- Customer service
- Team collaboration
- Effective communication
- Phone and email etiquette
- Multitasking and organization
- Identity verification
- Problem-solving skills
- Policy understanding
- Team leadership
- Feedback analysis
- Flexible scheduling
- Medical billing
- Empathy and care
Languages
Spanish
Limited
Timeline
Patient Access Representative
Tampa General Hospital Emergency Room
08.2024 - Current
Youth Development Specialist
YMCA
09.2022 - 08.2024
Manager of Business Development and Sales
Summit Adventure PArk
05.2022 - 07.2022
Certified Medical Assistant - Medical Informatics
Stepful
High School Diploma -
Chamberlain High School