Cherie Obi
Dallas
Summary
Ambitious individual with a focus on Global Business and hands-on experience in customer service. Engages with clients effectively while utilizing attention to detail and teamwork to meet goals. Eager to apply analytical and problem-solving skills in a professional setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
Dallas, TX
11.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed transactions, returns, and exchanges accurately using point-of-sale (POS) systems.
- Supported online order fulfillment, including curbside pickup and order verification.
- Assisted other departments when short staffed.
Education
Bachelor of Science - Global Business
The University of Texas At Dallas
Richardson, TX05.2029
High School Diploma -
Lake Highlands Highschool
Dallas, TX05.2025
No Degree - Allied Health Field
Dallas College
Dallas, TX05.2025
Skills
- Customer service
- Problem Solving
- Attention to detail
- Team collaboration
- multitasking
- Flexible and adaptable in dynamic work environments
Accomplishments
- Recognized for providing excellent customer service and creating a positive shopping experience
- Resolved customer issues quickly, leading to improved customer satisfaction
- Handled a high volume of customer transactions efficiently while maintaining accuracy
Certification
- Certified Patient Care Technician - [2025-2027]
Languages
English
Full Professional
Timeline
Customer Service Associate
Home Depot
11.2024 - Current
Bachelor of Science - Global Business
The University of Texas At Dallas
High School Diploma -
Lake Highlands Highschool
No Degree - Allied Health Field
Dallas College