Cherin Tewanema
Restaurant General Manager
Gallup,NM
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Sunrise LLC, Denny’s
Gallup, NM
02.2009 - Current
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Integrated service and team management strategies to boost business profits.
- Oversaw training of more than 40 team members.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for 40 staff by planning and designating shifts and hours.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
Server
Denny’s
St. Michael’s , AZ
01.2008 - 01.2009
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma - General Studies
Pioneer High School
Carson City, NV 08.1998 - 06.2002
NA - General Studies
CNM Main Campus
Albuquerque, NM 09.2005 - 01.2006
Skills
Inventory management
Food preparation and safety
Marketing and advertising
Operations management
Point of Sale (POS) system operation
Passion for customer satisfaction
Staff Management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Training - Trained 2 Restaurant Managers to General Managers and 5 Team Members to Restaurant Managers.
- Community Involvement- 10 years with “Forever Bengals”, The American Cancer Society’s Relay for Life Team.
- Sponsorships - Reached out to have Denny’s sponsor The Lion’s Club Rodeo and Gallup’s Inter-tribal Ceremonial event.
Timeline
General Manager
Sunrise LLC, Denny’s
02.2009 - Current
Server
Denny’s
01.2008 - 01.2009
NA - General Studies
CNM Main Campus
09.2005 - 01.2006
High School Diploma - General Studies
Pioneer High School
08.1998 - 06.2002