Cherlenta Kendrick
Jefferson City,MO
Summary
Detail-oriented front desk professional with expertise in managing check-in processes and resolving guest inquiries. Known for strong time management and collaboration skills, driving positive experiences and maintaining high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Doubletree By Hilton
Jefferson City, MO
03.2023 - Current
- Managed guest check-in and check-out processes efficiently, ensuring positive first impressions.
- Coordinated room reservations via phone and online systems, optimizing occupancy rates.
- Provided concierge services by recommending local attractions and dining options to enhance guest experiences.
- Handled guest inquiries and resolved complaints promptly, maintaining high customer satisfaction levels.
- Processed payments and maintained accurate financial records for daily transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
GED -
Lincoln University
Jefferson City, MOSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Office organization
- Filing
- Guest relations
- Call routing
- Researching skills
Timeline
Front Desk Receptionist
Doubletree By Hilton
03.2023 - Current
GED -
Lincoln University