Cherlyn Lopez

• Provided excellent customer service to patients and their families by answering questions, addressing concerns, and resolving issues in a timely manner.
• Developed relationships with patients through effective communication and interpersonal skills.
• Actively participated in training sessions regarding new policies or procedures.
• Assisted in the coordination of appointments for patients with physicians and other healthcare providers.
• Managed incoming calls from patients seeking assistance or information about their accounts.
• Researched billing discrepancies and worked closely with insurance companies to resolve them quickly.
• Coordinated insurance verification and patient eligibility assessments promptly.

• Roomed patients and verified date of birth

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Resolved customer complaints and handled refunds and returns to promote satisfaction.
• Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
• Assisted with new employee training and conducted performance reviews to track overall progress.