Summary
Overview
Work History
Education
Skills
Timeline
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CHERLYNE JEAN-LOUIS

Miami

Summary

Analytical and curious Biochemistry graduate passionate about understanding people, solving complex problems, and transforming observations into meaningful insights. Seeking to contribute a research mindset through Pinterest's Product Research Apprenticeship.

Overview

2020
2020
years of professional experience

Work History

Customer Service Representative

Florida Power & Light Company
  • Managed 1,000+ customer records, analyzed customer concerns, documented trends, trained new employees.
  • Analyze customer concerns to identify solutions while delivering an exceptional customer experience.
  • Document interactions and identify recurring customer issues to support service improvements.
  • Explain complex programs and rebate opportunities in clear, easy-to-understand language.
  • Assist with onboarding and training new employees on customer service processes and best practices.
  • Collaborate across teams to resolve customer issues while consistently meeting performance goals.

Student Worker

Princess Margaret Hospital
New Providence,Bahamas
06.2019 - 08.2019
  • Managed patient records and administrative workflows.
  • Supported healthcare professionals by maintaining organized documentation and administrative workflows.
  • Developed strong observational, communication, and organizational skills while interacting with patients.
  • Maintained confidentiality and accuracy when handling sensitive medical information.

Burger King
  • Customer service and teamwork.

Education

Bachelor of Science - Biochemistry, Chemistry

Florida International University
Miami, FL
08.2025

Bachelor of Science - Natural And Applied Science

Florida International University
Miami, FL
08.2025

Skills

  • Research
  • Data Analysis
  • Critical Thinking
  • Communication
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Organization
  • Haitian Creole

Timeline

Student Worker

Princess Margaret Hospital
06.2019 - 08.2019

Burger King

Customer Service Representative

Florida Power & Light Company

Bachelor of Science - Biochemistry, Chemistry

Florida International University

Bachelor of Science - Natural And Applied Science

Florida International University
CHERLYNE JEAN-LOUIS