Summary
Overview
Work History
Education
Skills
Timeline
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CHERMISE VERNON

Dallas,TX

Summary

Systematic customer service specialist with a strong background in quality assurance and data entry. An excellent eye for detail and a knack for devising and establishing effective quality procedures, standards and specifications. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance as well as going above and beyond to satisfy customer needs and be a true asset to whichever role is assigned

Overview

11
11
years of professional experience

Work History

Registrar Patient Access

HCA Parallon Medical City of Arlington
09.2023 - Current
  • Ensure that all records are kept accurate and up to date, in accordance with regulatory guidelines.
  • Greet patients and visitors in a professional and courteous manner
  • Accurately register patients for inpatient, outpatient, emergency, or specialty services
  • Verify and update patient insurance information
  • Obtain necessary authorizations, signatures for treatment and billing
  • Collect co-pays and other payments at time of service
  • Provide information on hospital policies, procedures, and patient rights
  • Maintain patient confidentiality and adhere to HIPAA guidelines


Administrative Assistant

Jefferson Dental & Orthodontist
12.2020 - 09.2023
  • Managed day-to-day operations of dental office in a professional manner.
  • Collected, reviewed and submit timesheets to human resources for biweekly payroll.
  • Compressed monthly report consisting of number of patients seen for site and procedures performed.
  • Enter new patients and updated information for existing patients in patient database.
  • Organize maintain fouls in filing system for a new and existing patients.
  • Check status is of employee CPR certifications, and schedule recertification upon expiration.
  • Check daily schedules for accuracy and posted in all treatment rooms.
  • Accurately failed patient information.
  • Answered and responded to telephone calls weird professionalism manager recall an inactive patient system.
  • Order dental supplies
  • Maintain petty cash
  • Scheduled and confirm patients' appointments according to protocol and patients' purposes.
  • Prepare financial statements and presented plan options to patients.

Quality Assurance Specialist (Remote)

PFS Web
08.2017 - 12.2020
  • Managed protocol, ensuring protocol was updated appropriately in system within 24 hours of receiving
  • Created a standardized training program and process guide
  • Evaluated processes to look for ways to streamline and increase efficiency and improve accuracy and efficiency
  • Created Adobe Sign & PDF fillable forms as needed for agent access and utilization
  • Reviewed Operations form requests & updates, ensuring they align with policies and appear professional
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel.

Quality Assurance / Data Entry

Spectrum Contact Center
06.2014 - 07.2017
  • Ensured necessary documents and notation was entered into company CRM system accurately and in a timely manner.
  • Reviewed agent phone and email interactions to assure agents are following company scripts and protocol to assure customer satisfaction
  • Monitored general Quality Assurance for e-mail correspondence and responded to customer emails
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Partnered with operational leaders to develop strategies to enhance customer experience

Education

High School Diploma -

South Oak Cliff High School
01.2014

Skills

  • Quality Assurance
  • Administration
  • Data Entry
  • Transaction Monitoring Processing
  • Insurance Verification
  • 55 Words per minute typing speed
  • Incident Management
  • Claims
  • CRM /EPIC/NEXT BAR /ONE SOURCE software
  • Currency Tracking
  • Live Chat
  • One Source

Timeline

Registrar Patient Access

HCA Parallon Medical City of Arlington
09.2023 - Current

Administrative Assistant

Jefferson Dental & Orthodontist
12.2020 - 09.2023

Quality Assurance Specialist (Remote)

PFS Web
08.2017 - 12.2020

Quality Assurance / Data Entry

Spectrum Contact Center
06.2014 - 07.2017

High School Diploma -

South Oak Cliff High School

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CHERMISE VERNON