Cherree Buckles
Hardware Store Manager
Avilla,IN
Summary
Dynamic manager with a proven track record at Sells Do It Best, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning, while driving performance improvements and cost control. Skilled in staff development and relationship building, fostering a motivated and high-performing team.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Manager
Sells Do It Best
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Restaurant Team Member
Avilla Pizza And Subs
12.2017 - 03.2018
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Greeted guests pleasantly and answered menu questions.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Operated register to process payments and collect cash payment for order totals.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Processed customer payments and balanced cash drawers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Nursing
Indiana State University
Terre Haute, INCertificate - Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN08.1992
High School Diploma - Music And Science
East Noble High School
109 Garden St Kendallville, In 4675506.1984
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Financial management
Business development
Project management
Marketing
Business administration
Customer relationship management (CRM)
Staff management
Relationship building
Policy implementation
Cross-functional teamwork
Documentation and reporting
Project planning
Verbal and written communication
Staff training and development
Goal setting
Negotiation
Business planning
Sales management
Complex Problem-solving
Budget control
Task delegation
Performance evaluations
Product management
Sales techniques
Schedule preparation
Emergency response
Brand management
Salesforce management
Shift scheduling
Expectation setting
Clear communication
Safety procedures
Recruiting and interviewing
Coaching and mentoring
Risk management
Work prioritization
Conflict resolution
Inventory management
Policy and procedure development
Accomplishments
As a nurse I worked in surgery and home healthcare. I have been ServSafe certified. And I have found that I enjoy working in the good area and sales
Certification
Serenade certification
I am willing to learn new tasks. I’ve learned different tools and how to mix paint, and fill propane
Propane tanks at my current job. While working at Avilla Pizza and Subs I obtained my serenade certification and was taught how to make pizza dough and make pizzas.
Timeline
Manager
Sells Do It Best
03.2018 - Current
Restaurant Team Member
Avilla Pizza And Subs
12.2017 - 03.2018
Serenade certification
12-2017
Licensed Practical Nurse
06-1992
Nursing
Indiana State University
Certificate - Nursing
Ivy Tech Community College of Indiana
High School Diploma - Music And Science
East Noble High School