Cherri Collins
Bedford
Summary
Dedicated customer service clerk with proven abilities in payment processing, product knowledge, and fostering customer loyalty. Committed to enhancing the shopping experience through effective communication and team collaboration.
Overview
28
28
years of professional experience
Work History
Customer Service Clerk
Kroger
Bedford, TX
10.2023 - Current
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout flow.
- Maintained store organization and cleanliness, contributing to positive customer perceptions.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Trained new employees on operational procedures and customer service protocols.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
Insurance Agent
Pathway/IMA
Dallas, TX
05.2019 - 10.2023
- Developed customized insurance plans tailored to client needs and preferences.
- Guided clients through policy options, ensuring comprehensive understanding of coverage details.
- Collaborated with underwriters to assess risks and establish appropriate premium rates.
- Mentored junior agents, enhancing team performance and knowledge of products.
Training Coordinator
Walmart
Hurst, TX
02.2009 - 05.2019
- Developed and implemented training programs to enhance employee skills and operational efficiency.
- Coordinated logistics for training sessions, ensuring resources were available and accessible for all participants.
- Created engaging instructional materials to facilitate learning and improve knowledge retention among staff.
- Assessed training needs through surveys and performance evaluations to tailor programs effectively.
Records Specialist
Chase
Ft. Worth, TX
08.2005 - 05.2008
- Managed electronic and physical records to enhance retrieval efficiency and compliance.
- Coordinated documentation processes to ensure accuracy and consistency across departments.
- Implemented best practices for data management, resulting in improved record integrity.
- Trained staff on record-keeping procedures and software systems, fostering a culture of excellence.
Leasing Agent/Property Manager
DMJ Managment
North Richland Hills, TX
04.1998 - 08.2005
- Managed property listings and maintained accurate database records for prospective tenants.
- Conducted property showings and responded promptly to inquiries from potential renters.
- Negotiated lease agreements and clarified terms with tenants to ensure understanding.
- Coordinated tenant move-ins and move-outs, ensuring compliance with policies and procedures.
Education
High School Diploma -
LD Bell High School
Bedford,TXSkills
- Payment processing
- Record preparation
- Customer service excellence
- Product knowledge
Timeline
Customer Service Clerk
Kroger
10.2023 - Current
Insurance Agent
Pathway/IMA
05.2019 - 10.2023
Training Coordinator
Walmart
02.2009 - 05.2019
Records Specialist
Chase
08.2005 - 05.2008
Leasing Agent/Property Manager
DMJ Managment
04.1998 - 08.2005
High School Diploma -
LD Bell High School