CHERRI POOLE
Pompano Beach,Florida
Summary
Dynamic Office Coordinator II at Holy Cross Health with proven expertise in workflow oversight and effective communication. Enhanced operational efficiency through strategic planning and performance improvement initiatives, resulting in increased team productivity. Skilled in document management and staff supervision, fostering a collaborative environment that prioritizes client satisfaction and employee well-being.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Office Coordinator II
HOLY CORSS HEALTH
Fort Lauderdale, FL
02.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Facilitated team communication through regular meetings and comprehensive reporting.
- Facilitated a positive work environment by addressing employee concerns and providing support.
- Boosted client satisfaction by quickly addressing inquiries and resolving issues professionally.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Increased efficiency by regularly evaluating office workflows and recommending improvements.
- Provided administrative support to staff members, assisting with daily tasks to promote productivity across the organization.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Engaged with customers via phone, email, and in-person to provide assistance. by phone, email, or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Directed correspondence to ensure timely communication among team members, customers, and vendors. to facilitate timely communication between team members, customers and vendors.
- Streamlined team productivity by reorganizing office supplies and standardizing protocols.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Reported to senior management on organizational performance and progress toward goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
Sr. MEDICAL ASSISTANT
Holy Cross Medical Group
LIGHTHOUSE POINT, FL
01.2008 - 02.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined clinic operations by assisting physicians with routine procedures and diagnostic tests, contributing to a smoother workflow.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Promoted patient safety and comfort during examinations by addressing concerns and providing clear information.
- Executed phlebotomy tasks with precision, ensuring patient comfort and minimizing discomfort during blood collection.
- Maintained cleanliness and order of exam rooms and medical equipment to support patient care standards.
- Coordinated patient appointments and managed scheduling systems to enhance clinic efficiency.
- Assisted in clinical procedures, ensuring adherence to safety protocols and best practices.
- Conducted patient assessments, documenting vital signs and medical histories accurately for provider review.
- Streamlined workflow processes by implementing electronic health record (EHR) practices, improving data retrieval times.
- Trained and mentored junior medical assistants on operational protocols and patient care standards.
- Led quality assurance efforts by monitoring compliance with regulatory standards and internal policies in clinic operations.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Collaborated with healthcare team to develop initiatives aimed at enhancing patient satisfaction and service delivery.
MEDICAL ASSISTANT
NOVA SOUTHEASTERN UNIVERSITY
Davie, FL
11.2002 - 01.2006
- Assisted physicians with routine procedures and diagnostic tests, contributing to improved clinic workflow.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided compassionate care and promptly addressed patient needs, resulting in increased satisfaction during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Followed proper sterilization techniques for medical equipment, ensuring adherence to infection control protocols and promoting patient safety.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized and restocked exam rooms and medical equipment to maintain cleanliness and readiness for patient care.
- Collected client medical history, medication information, symptoms, and allergies to ensure comprehensive patient assessments.
- Guided patients to exam rooms, answered questions, and organized materials for physician examinations to ensure smooth patient flow.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Education
Nova Southeastern University
Davie, FLMedical Assisting
ULTRASOUND DIAGNOSTIC'S
Fort Lauderdale, FL01-2022
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL01-1995
Skills
- Workflow oversight
- Inventory Coordination
- Document Management
- Performance Improvement
- Scheduling
- Strategic Planning
- Space Planning
- Problem solving
- Training and development
- Staff supervision
- Effective communication
- Multitasking abilities
- Time management
- Attention to detail
- Team collaboration
- Data entry accuracy
Certification
REGISTERED MEDICAL ASSISTANT
CPR CERTIFIED
Timeline
Office Coordinator II
HOLY CORSS HEALTH
02.2021 - Current
Sr. MEDICAL ASSISTANT
Holy Cross Medical Group
01.2008 - 02.2021
MEDICAL ASSISTANT
NOVA SOUTHEASTERN UNIVERSITY
11.2002 - 01.2006
Nova Southeastern University
Medical Assisting
ULTRASOUND DIAGNOSTIC'S
High School Diploma -
DILLARD HIGH SCHOOL