CHERRYLYN ETHIER
Daphne
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Fairhope Family Medicine
Fairhope
03.2024 - Current
- Managed multi-line phone system to direct callers or address inquiries effectively.
- Scheduled appointments for new and returning patients based on provider availability.
- Processed patient payments accurately and efficiently.
- Ensured timely handoff of patient charts to clinical team.
- Maintained organized hard copy records and electronic health files.
- Called patients to confirm upcoming appointments, enhancing attendance rates.
- Scanned patient information into charts with precision to ensure accuracy.
- Provided necessary support and guidance to patients as required.
Front Desk Clerk
Home 2 Suites
Daphne
09.2022 - 03.2024
- Maintained accurate records of room availability and guest accounts using manual and digital methods.
- Utilized problem-solving techniques to resolve customer complaints promptly.
- Provided assistance and support to guests through friendly interactions.
- Addressed guest inquiries regarding hotel services, amenities, directions, and local attractions efficiently.
- Reconciled daily cash drawers and prepared end-of-day financial reports.
General Manager
Commonwealth Hotels, LLC / Homewood Suites
Daphne
03.2017 - 06.2022
- Directly managed all sales and operations aspects to drive efficiency.
- Analyzed monthly P&L statements, providing detailed critiques for performance improvement.
- Forecasted daily, weekly, monthly, and yearly revenues and expenses to meet budget goals.
- Oversaw property-level accounting, including accounts payable and receivable management.
- Collaborated across departments, adapting schedules to align with business needs.
- Enhanced guest experiences from booking to departure, ensuring satisfaction and repeat business.
Assistant General Manager
Inn Serve Corp. / Homewood Suites
Daphne
08.2004 - 03.2017
- Maintained personal contact with guests, clients, and community organizations to foster relationships.
- Conducted periodic inspections to uphold product and service quality standards.
- Investigated complaints and initiated corrective actions to enhance guest satisfaction.
- Created weekly front desk schedules while overseeing daily departmental operations.
- Assisted front desk staff during peak check-in and check-out periods.
- Monitored procedures for managing supplies, keys, finances, and credit transactions.
- Adapted to varying schedules based on hotel needs, including audit coverage.
- Assumed General Manager responsibilities in absence of the GM, ensuring operational continuity.
Education
M.H.S - Physician Assistant Studies
University of South Alabama
Mobile, AL, US06.2003
B.A. - Human Biology
University of Northern Colorado
Greeley06.2001
Skills
- Payment processing and cash handling
- Appointment scheduling
- Electronic health records management
- Attention to detail
- Confidentiality management
- Multi-line phone operation
- Customer service and support
- Time management
- Administrative proficiency
References
References available upon request.
Timeline
Front Desk Receptionist
Fairhope Family Medicine
03.2024 - Current
Front Desk Clerk
Home 2 Suites
09.2022 - 03.2024
General Manager
Commonwealth Hotels, LLC / Homewood Suites
03.2017 - 06.2022
Assistant General Manager
Inn Serve Corp. / Homewood Suites
08.2004 - 03.2017
M.H.S - Physician Assistant Studies
University of South Alabama
B.A. - Human Biology
University of Northern Colorado