Chery Ayotte
Granby,CT
Summary
Enthusiastic Office Manager, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multi-tasking and communication. Motivated to learn, grow and excel in a new field.
Overview
27
27
years of professional experience
Work History
Administrative Office Manager
Ayotte Brothers Construction Co.
Windsor Locks, CT``
03.2016 - 03.2020
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Assisted customers with setting appointments, scheduling and special order requests, and arranging for any changes at customer locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding town/state permit issues,requested information.
- Worked hand in hand with employees to better communicate needs both in the field and off site.
Medicare Claims Representative
ConnectiCare Inc.
Farmington, CT
02.2009 - 03.2016
- Reviewed provider coding information to report services and verify correctness.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Evaluated accuracy and quality of data entered into agency management system.
- Maintained confidentiality of patient finances, records and health statuses.
Outside Sales Representative
Fallon Moving & Storage Inc.
Windsor, CT
08.2008 - 10.2008
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Performed required travel for training and scheduled events.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Program Constultant and Sales
Jenny Craig
Simsbury, CT
08.2007 - 06.2008
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings to identify techniques to overcome sales obstacles.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate sers.
- Produced contracts, reports, letters, and proposals for clients.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Service Representative
AT&T Inc.
West Hartford, CT
05.1997 - 05.2005
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Scheduled appointment to resolve more complex issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Representative
HP Hood LLC
Agawam MA
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Xomplete given routes daily to forward to distribution center
- Contact with customers to resolve billing, delivery, shortage, damage, potential new business
- Daily calls 150. Key 100 wpm
Education
Associate of Arts - Liberal Arts/Sociology
Bay Path Jr College
Longmeadow, MAHigh School Diploma -
Granby High School
Granby,CTSkills
- Scheduling
- Problem resolution
- Customer Service
- Computer
Timeline
Customer Care Representative
HP Hood LLC
08.2021 - Current
Administrative Office Manager
Ayotte Brothers Construction Co.
03.2016 - 03.2020
Medicare Claims Representative
ConnectiCare Inc.
02.2009 - 03.2016
Outside Sales Representative
Fallon Moving & Storage Inc.
08.2008 - 10.2008
Program Constultant and Sales
Jenny Craig
08.2007 - 06.2008
Service Representative
AT&T Inc.
05.1997 - 05.2005
Associate of Arts - Liberal Arts/Sociology
Bay Path Jr College
High School Diploma -
Granby High School