Cheryl Beatty-Sharninghouse
Cocoa,FL
Summary
Detail-oriented Patient Registration Specialist with over four years of experience in optimizing patient check-in processes and ensuring HIPAA compliance. Known for exceptional attention to detail and time management skills, driving improved patient satisfaction and office efficiency.
Proficient administrative assistant with a strong background in office organization and cross-department communication. Experienced in managing high-volume patient traffic and enhancing workflow efficiency, committed to supporting seamless patient care and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Complete Cardiology Care
Titusville, FL
06.2025 - Current
- Collected and verified patient information to ensure accurate registration processes.
- Utilized electronic health record systems to input and update patient data efficiently.
- Assisted patients with completing necessary forms, enhancing overall registration experience.
- Coordinated insurance verification processes to streamline patient check-in procedures.
- Maintained confidentiality of patient records, adhering to HIPAA regulations consistently.
- Monitored appointment scheduling systems to optimize patient flow and minimize wait times.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Reduced registration errors through meticulous data entry and attention to detail.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Retrieved medical data for physicians and patients.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification processes for efficient patient intake.
- Assisted in maintaining accurate electronic health records for compliance and continuity of care.
- Streamlined front desk workflows to enhance patient experience and reduce wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed patient scheduling to optimize daily workflow and reduce wait times.
- Assisted patients with check-in processes, ensuring accurate documentation and compliance with protocols.
- Verified insurance information and collected co-pays efficiently at front desk operations.
- Maintained organized patient records using electronic health record (EHR) systems for improved accessibility.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Patient Registration Specialist
Parrish Medical Center
Titusville, FL
11.2018 - 06.2025
- Communicated effectively with healthcare providers to resolve registration-related inquiries promptly.
- Trained new staff on registration protocols and system navigation for improved support efficiency.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Implemented office procedures that streamlined administrative tasks and reduced processing time.
- Trained new staff on office protocols, fostering a culture of teamwork and professionalism.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Managed patient scheduling and appointment coordination to enhance clinic efficiency.
- Assisted in maintaining accurate medical records and ensuring compliance with regulations.
- Developed and implemented streamlined office processes, improving patient flow and satisfaction.
- Trained new staff on front desk protocols and electronic health record systems for operational consistency.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed patient intake processes to ensure accurate data collection and registration.
- Facilitated insurance verification procedures to enhance patient service experience.
Administrative Assistant
Blanhcard Valley Hospital
Findlay, OH
2000 - 2018
- Managed scheduling and calendar coordination for senior executives, optimizing daily operations.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Facilitated communication between departments, ensuring alignment on project timelines and objectives.
- Prepared reports and presentations, supporting decision-making processes with accurate data analysis.
- Fostered strong relationships with patients through empathetic communication and responsive service delivery.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Improved office organization by maintaining accurate patient records and filing systems.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Handled insurance verification and pre-authorization processes to streamline patient visits.
- Trained new staff members on office protocols and software systems for optimal performance.
- Collaborated with healthcare providers to facilitate seamless communication across departments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Followed up with insurance companies to secure timely payment.
Education
High School Diploma -
Connersville Senior High
Connersville, INNo Degree -
Cross Country Billing And Coding
Columbus, OHSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Office organization
- File organization
- Sensitive information handling
Timeline
Front Desk Receptionist
Complete Cardiology Care
06.2025 - Current
Patient Registration Specialist
Parrish Medical Center
11.2018 - 06.2025
Administrative Assistant
Blanhcard Valley Hospital
2000 - 2018
High School Diploma -
Connersville Senior High
No Degree -
Cross Country Billing And Coding