Cheryl Boyd
Maricopa,AZ
Summary
- 20 + years professional experience working in a fast-paced business environment
- Proven leadership skills training, coaching and mentoring peers
- Administrative background time management, tracking expenses and revenues, and meeting budget
- Highly experienced in providing excellent customer service and meeting their needs
- Excellent communication, written and verbal to include public speaking
- Able to multi-task, handle simultaneous projects and complete assignments in a timely manner
Overview
14
14
years of professional experience
Work History
Server & Bartender
P.F. Chang’s
11.2011 - Current
- Greet customers and interview them to determine their individual needs and purchases for food and beverages
- Provide excellent customer service by being courteous, friendly, and professional
- Train, coach, and mentor new bartenders and servers to ensure outstanding performance
- Selected as backup restaurant manager when necessary.
Shift Lead & Bartender
Top Shelf Sports Bar & Grill
06.2009 - 10.2011
- Communicate effectively with diverse staff and customer base
- Responsible for opening duties to get restaurant ready for operation, as well as, closing duties that required handling of multiple money drops from servers, register drawers, and deposits to bank
- Ensures food gets from kitchen to customers in timely manner
- Demonstrates leadership capabilities through motivating and organizing people to follow direction and achieve common objective
Education
Associates of Science -
Cincinnati State Technical And Community College
Cincinnati, OH2006
Skills
- Order Accuracy
- Cash Handling
- Dining Area Maintenance
- High-Volume Dining
- Suggestive Selling
- Food and Beverage Pairings
- Menu Item Recommendation
- Service Prioritization
- Cool Under Pressure
- Anticipating Guest Needs
- Order Accuracy and Delivery
- Warm and Friendly
- Managing Extras
- Adaptable and Flexible
Timeline
Server & Bartender
P.F. Chang’s
11.2011 - Current
Shift Lead & Bartender
Top Shelf Sports Bar & Grill
06.2009 - 10.2011
Associates of Science -
Cincinnati State Technical And Community College
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