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Cheryl Brown
Lithonia,GA
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in banking, retail and medical fields.
Overview
15
15
years of professional experience
Work History
Teller/Member Service Representative
Georgia's Own Credit Union
Fayetteville, GA
01/10/22 - Current
- Teller (Fayetteville, GA 01/2022-04/2023) Member Service Representative (Remote, 04/2023-present)
- Accurately maintained and balanced teller draw and main vault.
- Process member transactions including deposits, withdrawals, transfers, credit card and loan payments.
- Handle complaints with prompt, courteous service to uphold professional reputation.
Administrative Support Associate VII
Albany Medical Center Hospital
Albany, NY
10.2018 - 09.2021
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage, obtained preauthorizations and updated charts.
Head Cashier and Customer Service Desk Associate
Lowe's
Glenmont, NY
12.2011 - 10.2018
- Head Cashier (Glenmont, NY 11/2017-10/2018) Customer Service Desk Associate (Greenport, NY (12/2011-11/2017)
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Associate of Applied Science - Hospitality Management
Monroe College
New Rochelle, NY05.1994
Skills
- Customer Support
- Multi-line phone systems
- Front desk operations
- Leadership
- Client relationship management
- Money Handling
- Account management
- Transaction processing accuracy
Timeline
Administrative Support Associate VII
Albany Medical Center Hospital
10.2018 - 09.2021
Head Cashier and Customer Service Desk Associate
Lowe's
12.2011 - 10.2018
Associate of Applied Science - Hospitality Management
Monroe College
Teller/Member Service Representative
Georgia's Own Credit Union
01/10/22 - Current