Cheryl Byrne
West des moines,IA
Summary
Dynamic optician with a proven track record at Parkway Optical, excelling in customer service and optical measurements. Enhanced patient satisfaction through personalized frame selections and effective communication of insurance benefits. Skilled in optical dispensing and upselling, contributing to increased sales and minimizing prescription errors. Committed to delivering exceptional vision care.
Overview
7
7
years of professional experience
Work History
Optician
Parkway Optical
05.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Managing Optician
Christian Eye Clinic
01.2018 - 04.2022
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
- Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
- Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
- Coordinated special events such as trunk shows or promotional sales events to increase awareness of new products or discounts available at the practice.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Maintained accurate patient records, safeguarding sensitive information per HIPAA guidelines.
Education
North High School
Des Moines, IASkills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Frame selection
- Order preparation
- Product upselling
- Supply management
Timeline
Optician
Parkway Optical
05.2022 - Current
Managing Optician
Christian Eye Clinic
01.2018 - 04.2022
North High School
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