Cheryl Clark
Fort Worth
Summary
Skilled in store management with background as Store Leader. Specializes in team leadership, operational efficiency, and customer satisfaction enhancement. Strengths include policy implementation, inventory control, and staff training. Made significant contributions to previous workplaces by improving sales performance and optimizing store operations.
Overview
29
29
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
Fort Worth
07.2025 - Current
- Coordinated patient scheduling and managed appointment confirmations, improving patient access to care.
- Assisted patients with insurance verification and confirmed eligibility with precision.
- Processed patient intake forms and ensured accurate maintenance of electronic health records.
- Delivered exceptional customer service during patient visits, contributing to increased patient satisfaction.
- Collaborated with healthcare teams to facilitate smooth patient flow and care coordination.
- Educated patients on rehabilitation services, available resources, and financial assistance options.
- Handled high volumes of incoming calls, addressing inquiries with empathy and professionalism to support patient needs.
- Oversaw patient waiting areas to ensure comfort and accessibility, ensuring a comfortable environment for patients and visitors.
- Monitored waiting areas to ensure a comfortable and
MIC
H-E-B
Burleson
04.2022 - 06.2025
- Generate repeat business through outstanding customer service.
- Resolved customer issues effectively with courteous and expert guidance.
- Supervised daily operations, ensuring alignment with company standards.
- Recruited, trained, supervised, evaluated, coached, and disciplined personnel.
- Conducted performance reviews with direct reports, delivering constructive feedback to aid professional development.
- Coordinated with departments for consistency in project objectives and schedules
- Analyzed operational data to identify areas for improvement and action plans.
- Structured product displays for optimal shelving order, promoting ease of access for customers.
Sales Specialist
M&P
Orange
08.2021 - 04.2022
- Prepared quotes for potential customers, collaborating to optimize outcomes for company and customer.
- Ensured timely production and shipping of orders to meet customer expectations.
- Monitored inventory levels for emergency orders, maintaining product availability.
Store Leader
Dollar General
Orange
02.2018 - 08.2021
- Hired, trained, and evaluated personnel; resolved employee concerns and grievances to foster a positive work environment.
- Generate repeat business through exceptional customer service.
- Resolved customer concerns with friendly and knowledgeable care, enhancing customer satisfaction.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Communicated store and team-related issues to district manager to ensure alignment and support.
- Implemented visual merchandising standards to improve product presentation.
- Maintain the organization of store products, keeping product shelving orderly allowing ease of access for the customers.
- Ensured timely completion of daily tasks and special assignments with a focus on efficiency and quality.
- Assisted in loss prevention strategies to minimize inventory shrinkage.
Store Leader
The Horseman Store
Orange
09.2016 - 02.2018
- Managed team of 6 sales associates, 2 team leaders, and 1 assistant manager, fostering collaboration and accountability.
- Hired, trained, and evaluated sales and marketing personnel, ensuring team readiness and alignment with store goals.
- Assigned employees to roles aligned with store needs, enhancing overall operational efficiency.
- Interviewed job candidates and made staffing decisions.
- Generated repeat business through exceptional customer service.
- Responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents in a calm and professional manner.
Co-Manager
Hobby Lobby
Beaumont
03.2011 - 02.2016
- Trained and motivated department heads to prioritize customer attentiveness and foster a warm, friendly atmosphere.
- Collaborated with team members to share effective sales and customer service techniques, enhancing store efficiency.
- Communicated clear expectations and goals to 50 employees, ensuring alignment and focus across the team.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Communicated with 16 department heads to ensure each department operates within the Company's requirements.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Prepared sales, payroll and customer relations reports.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Followed merchandising guidelines to present visually appealing displays.
Store Leader
Walgreens
Sacramento
03.1997 - 12.2008
- Achieved promotion from associate to assistant manager due to exceptional performance in a 6-month period.
- Advanced to manager position from assistant manager by exceeding performance expectations.
- Increased customer traffic by presenting effective merchandise displays, conducting sales training, and troubleshooting profit loss areas.
- Compiled profit and loss performance reports to evaluate store financial health.
- Handled internal and external loss prevention issues.
- Assisted with store operations, including opening 2 new stores to enhance service offerings.
- Interviewed job candidates and made staffing decisions.
- Trained and developed new associates on POS systems and key sales tactics.
- Scheduled and led weekly store meetings for all employees.
- Contributed to the daily operations of the Pharmacy as a CPHT by filing insurance, filling prescriptions, and promoting customer satisfaction.
Education
Texas A&M University -
Texas A&M University
College Station11-1992
MacArthur High School -
MacArthur High School
San Antonio06-1991
Skills
- Customer support
- Patient confidentiality
- Performance evaluation
- Leadership and coaching
- Inventory management
- Asset protection
- Security investigations
Awards
- Achieved top 5% in company metrics 4 quarters in a row.
Timeline
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
07.2025 - Current
MIC
H-E-B
04.2022 - 06.2025
Sales Specialist
M&P
08.2021 - 04.2022
Store Leader
Dollar General
02.2018 - 08.2021
Store Leader
The Horseman Store
09.2016 - 02.2018
Co-Manager
Hobby Lobby
03.2011 - 02.2016
Store Leader
Walgreens
03.1997 - 12.2008
Texas A&M University -
Texas A&M University
MacArthur High School -
MacArthur High School