Open To Work
Cheryl Cole
Daytona Beach
Summary
Detail-oriented professional with over 9 years of experience in patient services. Strong background in electronic health records and customer service. Committed to improving workflows and ensuring high-quality care through collaboration with healthcare teams.
Overview
26
26
years of professional experience
Work History
Patient Services Coordinator
Visiting Nurses Association
Holmdel
11.2016 - Current
- Communicated with patients to gather necessary information for assessments.
- Collaborated with healthcare teams to streamline intake processes.
- Monitored intake workflows to enhance operational efficiency.
- Trained new staff on intake protocols and systems to enhance team knowledge and improve patient service quality.
- Resolved patient inquiries and concerns promptly and professionally.
- Coordinated intake process for new clients by scheduling assessments and providing required paperwork to facilitate timely service delivery.
- Maintained accurate client intake records in electronic database to ensure compliance and streamline information retrieval.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Assisted healthcare providers in preparing patient care plans and documentation.
- Educated patients on healthcare services, resources, and community programs available to them.
- Handled incoming calls and inquiries, providing excellent customer service to patients and families.
- Answered telephone calls to schedule appointments and answer patient questions.
- Resolved customer service issues in a timely manner according to established policies.
- Assisted with filing insurance claims on behalf of patients.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed referrals for specialty care services.
- Updated patient demographic information as needed in EHR system.
- Organized and maintained patient charts with proper classification and filing systems.
- Assisted with scheduling appointments for patients.
- Performed data entry into electronic health record system.
- Registered new patients in accordance with HIPAA guidelines.
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Verified demographics and insurance information to register patients in computer system.
- Explained various admission forms and policies, acquiring signatures for consent.
Certified Home Health Aide
Comfort Keepers
Montclair
12.2015 - 06.2016
- Provided personal care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with medication management, promoting adherence to prescribed regimens.
- Developed and maintained trusting relationships with clients and their families.
- Supported clients with mobility challenges, facilitating safe movement within their homes.
- Monitored client health indicators, reporting changes to healthcare professionals promptly.
- Assisted in meal preparation, ensuring nutritional needs were met for each client.
- Documented daily care activities, maintaining accurate records for continuity of care.
- Collaborated with interdisciplinary teams to enhance client care plans and services.
- Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided mental and emotional support to enhance clients' overall well-being.
- Observed changes in skin color, temperature or condition of wounds to report any changes to supervisor or physician.
- Reported any unusual incidents or changes in client behavior immediately to supervisor or nurse practitioner.
- Performed light housekeeping duties, including laundry, changing bed linens, cleaning bathrooms, and vacuuming.
- Participated in continuing education classes related to home health aide practices.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted with client personal care needs to foster independence and well-being.
- Provided emotional support to families during periods of stress associated with illness or death of a family member.
- Maintained accurate records of patient care activities on a daily basis.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored vital signs such as pulse rate, temperature, and blood pressure of patients.
- Provided assistance with toileting needs such as bedpan use and incontinence care when required.
- Assisted with ambulation and mobility around the home or outside for medical appointments.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with shopping needs such as groceries and other errands.
- Answered patient questions regarding treatments and procedures as directed by supervisor.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Facilitated recreational activities to encourage socialization and engagement among elderly clients.
- Transported clients to doctor's appointments or other outings if needed.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Cultivated strong rapport with patients to ensure quality care and effective communication.
- Monitored vital signs, including temperature, pulse and respiration rate.
- Prepared meals according to prescribed diets for patients in the home setting.
- Recognized emergency situations and implemented appropriate procedures.
- Helped client with medication self-administration.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Assisted clients with bathing, dressing, and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Managed patient transportation and appointment scheduling.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Provided personal care by managing laundry, cleaning, and assisting with hygiene tasks.
- Planned, prepared or served meals to patients according to prescribed diets.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Accompanied clients to doctors' offices or on other trips outside home.
Personal Assistant
Time to Unwind Day Spa
Newark
07.2006 - 12.2014
- Managed scheduling for spa appointments and staff availability.
- Coordinated and organized spa events and promotional activities.
- Maintained inventory of spa products and supplies for daily operations.
- Handled administrative tasks, including filing and document management.
- Created communication materials to enhance client outreach and engagement.
- Supported staff training on customer service protocols and procedures.
- Ensured cleanliness and organization of the reception area and treatment rooms.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained clerical correspondence via email and phone.
- Managed office supplies inventory and placed orders when necessary.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
- Performed various clerical tasks and organized office areas to promote productivity.
- Organized work projects around client's house.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scanned documents into electronic format for storage in a secure database system.
- Proofread documents for accuracy prior to submission to the executive team.
- Sorted mail received daily for distribution throughout the office.
- Processed invoices related to business expenses incurred by the executive team.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Coordinated meetings between internal departments and external partners.
- Arranged conference calls with remote employees or clients located outside of local area.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Developed processes for efficient workflow within the departmental structure.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
- Provided personal support to the executive, including errand running and personal shopping.
- Streamlined digital and physical filing systems for efficient access and retrieval of documents.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Facilitated hiring and onboarding of new staff, delivering training and support for smoother integration.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Coordinated with other staff members to ensure seamless support and coverage.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Delivered optimal administrative, customer service and case management support.
- Coordinated multiple schedules using online calendaring system.
- Took detailed notes in meetings and disseminated information afterward.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Prepared invoices and drafted memos for executives.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Executed special objectives and projects in response to executive team and board member requests.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Transporter
Calvary Staffing
Newark
01.2011 - 06.2012
- Transported goods safely between locations using company vehicles.
- Performed routine vehicle inspections to ensure safety and compliance.
- Coordinated with team members to optimize delivery routes, ensuring timely and efficient deliveries.
- Communicated with dispatchers regarding schedule changes and delays.
- Followed all safety protocols during transportation operations consistently.
- Provided excellent customer service during delivery interactions with clients.
- Delivered vehicles safely and efficiently to their destination on time.
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Verified vehicle information and condition prior to loading.
- Monitored road conditions and adjusted speed accordingly.
- Provided customer service by responding promptly to inquiries about delivery status or any other related issues.
- Checked paperwork for accuracy and completeness, reducing errors before loading vehicles.
- Conducted daily pre-trip inspections of assigned truck's brakes, lights, tires, fuel levels.
- Communicated regularly with dispatch regarding route changes or delays due to traffic or weather conditions.
- Reported any mechanical problems encountered during transport to the appropriate personnel.
- Interacted with customers to build positive relationships and enhance satisfaction.
- Inspected delivered items for damage or discrepancies between item ordered and delivered item.
- Logged key information regarding each trip, including mileage, fuel and hours on road.
- Inspected trucks prior to departure to ensure they were in good working order.
- Ensured that all required documents were properly completed including bills of lading, manifests, shipping orders.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
Cashier
Red Bull Stadium
Harrison
03.2010 - 08.2011
- Processed customer transactions accurately during high-volume events, ensuring quick service.
- Maintained an organized cash register and stocked supplies regularly.
- Assisted customers with merchandise selection and addressed inquiries, enhancing shopping experience.
- Handled cash, credit, and electronic payments securely and accurately.
- Collaborated with team members to ensure smooth service operations.
- Adhered to safety and sanitation protocols during food service operations.
- Managed inventory levels and reported discrepancies to management promptly.
- Delivered consistent, exceptional customer service in fast-paced environment, fostering customer loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Site Manager
Willie T Wright Plaza Apts
Newark
01.2000 - 08.2010
- Managed daily operations of residential apartment complex for tenant satisfaction.
- Supervised maintenance staff to ensure timely repairs and upkeep of facilities.
- Coordinated tenant interactions and addressed concerns promptly, enhancing community satisfaction.
- Implemented safety protocols to ensure compliance with local housing regulations.
- Conducted regular property inspections to identify maintenance needs and implement improvements.
- Oversaw lease agreements and ensured proper documentation for new tenants.
- Trained and mentored staff on best practices in property management processes.
- Collaborated with vendors for services such as landscaping and pest control management.
- Established policies, procedures and guidelines for the operation of the site.
- Responded promptly to customer inquiries or complaints.
- Mentored new employees on safety protocols, processes and procedures.
- Maintained records of inventory, assets, personnel and other relevant data.
- Delegated tasks and responsibilities to team members.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Resolved conflicts between staff members in a timely manner.
- Ensured compliance with safety protocols, regulations and standards.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Monitored job progress to ensure quality standards were met.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Evaluated project plans consistently to monitor progress toward deadlines.
- Modified plans in response to delays, bad weather, or construction site emergencies.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Negotiated contracts with suppliers for services such as catering or transportation needs.
- Employed cost management techniques to maintain budget and increase revenue.
- Interviewed and hired qualified candidates to fill open staff positions.
- Coordinated workflow between departments to maximize productivity.
- Organized monthly on-site meetings with clientele and subcontractors to align project goals and expectations.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Performed routine audits to maintain inventories, supplies and equipment.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Retained records of supplies and tools used and tasks performed for each project.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
- Coordinated with utility companies for necessary site services and infrastructure.
- Prepared detailed progress reports for stakeholders, highlighting milestones and addressing potential issues.
- Monitored inventory levels of construction materials, ensuring timely reordering and delivery.
- Developed contingency plans to address unforeseen challenges, minimizing impact on project timeline.
- Evaluated employee performance through regular reviews and feedback sessions.
- Conducted risk assessments, implementing mitigation strategies to minimize project delays.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Utilized project management software to track project progress, budget, and resource allocation.
- Coordinated with architects, engineers, and contractors to streamline project execution.
- Oversaw the commissioning and handover processes, ensuring all project specifications were met.
- Implemented innovative construction methods and technologies to enhance efficiency.
Education
Associate of Science - Business Administration And Management
12-2026
Some College (No Degree) - Certified Medical Billing And Coding
Some College (No Degree) - CNA
Skills
- Electronic health records
- Patient communication
- Appointment scheduling
- Registration and admissions
- Data entry
- Customer service
- Team collaboration
- Strong organization
- Time management
- Multitasking
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Patient Services Coordinator - Visiting Nurses Association
11.2016 - Current
Certified Home Health Aide - Comfort Keepers
12.2015 - 06.2016
Transporter - Calvary Staffing
01.2011 - 06.2012
Cashier - Red Bull Stadium
03.2010 - 08.2011
Personal Assistant - Time to Unwind Day Spa
07.2006 - 12.2014
Site Manager - Willie T Wright Plaza Apts
01.2000 - 08.2010
South College - Associate of Science, Business Administration And Management
Allen School - Some College (No Degree), Certified Medical Billing And Coding
Drake College of Business - Some College (No Degree), CNA