Cheryl Desrosiers

• Provided training to new employees on company policies and procedures.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
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• Answered signal lights, bells or intercom systems to determine resident needs.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

• Answered customer questions and addressed problems and complaints in person and via phone.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

• Recruited and hired qualified candidates to fill open positions.
• Assigned tasks to associates to fit skill levels and maximize team performance
• Monitored staff performance and addressed issues.

Had to meet sales goals

. Prep