Cheryl Fluharty
Steger,IL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Skilled in computer/data entry. Dental laboratory technician and office manager with 26 years experience. Expertly handles inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Detail oriented and hardworking employee. Cross trained and ready to help others in their respective departments.
Overview
29
29
years of professional experience
Work History
Patient Experience Coordinator
Vertex Endodontics
Frankfort, IL
01.2021 - Current
- Scheduled patients for upcoming appointments
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Explained treatment options, payment requirements, and office policies to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Submitted insurance claims and responsible for adjusting any claims that were not approved.
- Maintained office equipment and cleanliness of office and work spaces.
- Multi-tasked to ensure efficiency of office workflow
Dental Technician
American Dental Creations
Crete, IL
08.2009 - 01.2021
- Reviewed orders, instructions and prescriptions written the general dentists to complete work accurately.
- Molded wax over denture set-ups to form full contours of artificial gums.
- Polished finished work to smooth rough edges and provide ideal fit.
- Verified appliance conformance with specifications and accuracy using articulators and other tools.
- Maintained and calibrated equipment
- Prepared and fabricated to completion: partial frameworks, dentures, acrylic nightguards, bleaching trays, invisible retainers.
- Poured and prepped models for crown and bridge fabrication.
- Trained and cross trained new and existing employees
- Quality Control
- Monitored supply inventory
- Occasionally assisted in helping the front desk answer phones when short staffed.
Dental Lab Technician/Front Desk Receptionist
Technic Dental Lab
Orland Park, IL
05.1994 - 08.2009
- Scheduled pick up and deliveries for clients.
- Routed delivery drivers. Delivered and retrieved cases from dental offices.
- Disinfected incoming cases. Invoiced and packed up cases for delivery.
- Entered lab scripts into lab software. Processed statements and responsible for accounts receivable.
- Prepared documents, letters, fliers.
- Poured plaster cast of patients mouth in preparation for appliance fabrication.
- Fabricated orthodontic appliances, bleaching trays, invisible retainers, and nightguards.
- Attended courses continuing education.
Education
High School Diploma -
Bloom-Carroll High School
Chicago Heights05.1994
Skills
- Explaining Policy and Procedures
- Database Search and Data Entry Skills
- Building Rapport and Credibility
- Time Management and Prioritization
- Insurance Forms Processing
- Claims Handling and Coverage Verification
- Punctual and Hardworking
- Insurance Authorizations
- Schedule Coordination
- Registration and Scheduling
- Administrative and Office Support
- Caring and Empathetic
- Quality Standards and Protocols
- Organized and Detail-Oriented
Accomplishments
- OSHA regulation courses
- Laboratory computer software training
- Team development and bonding seminars
- Dental Anatomy courses
- Seminars and dental conventions in relation to fabrication of oral appliances including dentures, sleep apnea devices, dentures and crown and bridge.
- Customer relations courses
- Recognized for consistently making the top 5 highest scoring employee for performance
Timeline
Patient Experience Coordinator
Vertex Endodontics
01.2021 - Current
Dental Technician
American Dental Creations
08.2009 - 01.2021
Dental Lab Technician/Front Desk Receptionist
Technic Dental Lab
05.1994 - 08.2009
High School Diploma -
Bloom-Carroll High School
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