Cheryl Freeman
Elizabeth City,NC
Summary
Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.
Overview
26
26
years of professional experience
Work History
Scheduler-CAC
Sentara Healthcare
Virginia Beach, VA
05.2024 - Current
- Assisted patients with canceling and rescheduling appointments.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Scheduled and confirmed patient appointments.
Technical Support Call Center Representative
Sentara Healthcare
Virginia Beach, VA
01.2025 - 02.2025
- Handled customer service issues by providing guidance or escalating for advanced support.
- Updated customer information and account status in the database following each interaction.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Customer Service Representative-Healthcare
Diversified Temporary Staffing
Westerville, OH
01.2023 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Home Based Reservation Agent
American Airlines Inc. LLC
Fort Worth, TX
01.2000 - 02.2016
- Ensured all reservations were properly documented in the system.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Reservation Sales Agent
TransWorld Airlines, LLC
St Louis, MO
07.1999 - 01.2000
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Answered incoming calls from customers seeking help booking tickets or making changes to existing reservations.
Education
Bachelor of Arts - Sociology
Norfolk State University
Norfolk, VA12-2011
Skills
- Data entry
- Appointment scheduling
- Customer interaction
- Communication skills
- Problem solving
- Attention to detail
References
References available upon request.
Timeline
Technical Support Call Center Representative
Sentara Healthcare
01.2025 - 02.2025
Scheduler-CAC
Sentara Healthcare
05.2024 - Current
Customer Service Representative-Healthcare
Diversified Temporary Staffing
01.2023 - 03.2023
Home Based Reservation Agent
American Airlines Inc. LLC
01.2000 - 02.2016
Reservation Sales Agent
TransWorld Airlines, LLC
07.1999 - 01.2000
Bachelor of Arts - Sociology
Norfolk State University
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