Cheryl Gibson
Gallatin,TN
Summary
Results-oriented Leasing Professional with 15 plus years' experience in customer service. Highly skilled in converting prospects into long-term residents and delivering customer service exceeding expectations.
Overview
8
8
years of professional experience
Work History
Leasing and Marketing Professional
Willow Bridge Banner at Westfield
Gallatin, Tennessee
02.2024 - Current
- Leased at sister properties while awaiting opening of lease up.
- Maintained high closing ratio and won an award for getting over 100 leases last year.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Assistant Community Director
Rangewater Real Estate The Gray/Society Westshore
Tampa, FL
10.2022 - 11.2023
- Managed 375 unit property, including collecting rent, assigning maintenance and recommending evictions.
- Handled administrative tasks like preparing new contracts and managing month-end closing process.
- Worked closely with maintenance team to improve turn and move in procedures.
- Worked closely with the leasing team to meet monthly leasing goals.
Leasing Professional
NoHo Flats Greystar
Tampa, FL
08.2022 - 10.2022
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted informative and personalized tours, resulting in new leases.
Leasing Consultant
Addison Skyway Marina Mission Rock
St Petersburg , FL
05.2022 - 08.2022
- Encouraged prospective tenants to fill out applications after property tours.
- Captured over 20 leases in one month
- Used conflict resolution skills to quickly resolve issues among residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
Senior Leasing Consultant
ZRS Management
Tampa, FL
12.2021 - 05.2022
- Secured over 25 leases at an average of $5.00 PSF within 90 days of being hired.
- Maintained 41% closing ratio while exceeding monthly budgeted occupancy.
- Maintained communication to build relationships with future prospects, conducted tours and closed leads for future tenants within three residential towers within Water Street District; Heron, Cora and Asher. Positioned as trainer for new hires on leasing teams.
- Collaborated with the LivUnltd Concierge Team to establish and maintain excellent resident satisfaction.
- Establish scope of work and ensure quality control with implementation of new on-site vendors.
Assistant Manager/Leasing Manager
Thrive Communities Orion/Alley24
Seattle, WA
08.2021 - 12.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Marketing Representative
Society Westshore
Tampa, FL
03.2020 - 07.2021
- Guided prospects on live video tours of property and floor plans.
- Communicated with the maintenance team to ensure all work orders are completed in a timely manor.
- Built strong relationship with residents through open communication and prompt responses to concerns.
Marketing Representative
Stacks On Main
Nashville, TN
12.2018 - 02.2020
- Greet and welcome prospects and current residents.
- Lead prospects on tours of the property and available units.
- Maintain a strong closing ratio through tours and phone calls for site unseen leases.
- Engage in positive relationships with current residents to ensure high resident retention.
- Plan and execute monthly resident events to encourage strong sense of community.
- Communicate with Maintenance team to ensure smooth turns of units.
- Create social media posts to maintain a robust brand presence for Stacks on Main on Facebook and Instagram.
Leasing Consultant
Eleven North Apartments
Nashville, TN
06.2017 - 12.2018
- Show apartment units to prospective tenants and process the move-in paperwork for qualified applicants.
- Maintain a strong closing ratio.
- Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service.
Education
Health Coach Certificate -
Institute For Integrative Nutrition
2014
Associates Degree -
Nashville State Community College
Nashville, TN2003
Skills
- Strong Closing Ratio
- Customer service professional
- Conflict Resolution
- Rent Collection
- Resident Relations
- Occupant Retention
- Effective Customer Communication
- Planning & Organizing
Timeline
Leasing and Marketing Professional
Willow Bridge Banner at Westfield
02.2024 - Current
Assistant Community Director
Rangewater Real Estate The Gray/Society Westshore
10.2022 - 11.2023
Leasing Professional
NoHo Flats Greystar
08.2022 - 10.2022
Leasing Consultant
Addison Skyway Marina Mission Rock
05.2022 - 08.2022
Senior Leasing Consultant
ZRS Management
12.2021 - 05.2022
Assistant Manager/Leasing Manager
Thrive Communities Orion/Alley24
08.2021 - 12.2021
Marketing Representative
Society Westshore
03.2020 - 07.2021
Marketing Representative
Stacks On Main
12.2018 - 02.2020
Leasing Consultant
Eleven North Apartments
06.2017 - 12.2018
Health Coach Certificate -
Institute For Integrative Nutrition
Associates Degree -
Nashville State Community College
Similar Profiles
Samuel BellotteSamuel Bellotte
Business Manager at Willow BridgeBusiness Manager at Willow Bridge
Krystal BadilloKrystal Badillo
Leasing Professional at Willow Bridge Apartment ManagementLeasing Professional at Willow Bridge Apartment Management
Cooper IvyCooper Ivy
Groundskeeper at Willow BridgeGroundskeeper at Willow Bridge