Cheryl Holley
Sumter,USA
Summary
Streamlined reception operations, managing multiple phone lines and warmly greeting visitors to ensure positive first impressions.
Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/Office Assistant/Switchboard Operator
NHC Healthcare
Sumter, SC
01.2020 - 10.2025
- Adapted workflows to a hybrid model at NHC Healthcare Sumter, effectively managing task prioritization to meet critical deadlines.
- Achieved effective communication through the management of four phone lines, ensuring adherence to phone etiquette. Successfully handled over 150 customer calls daily, contributing to enhanced customer satisfaction.
- Cultivated a serene and inviting environment for diverse stakeholders, including visitors, vendors, transport personnel, clinical care staff, residents, family members, and delivery service drivers. Enhanced first impressions for incoming residents, significantly alleviating their anxiety. Championed a front lobby experience that built confidence in the quality of care delivered by staff.
- Utilized standard administrative office equipment to enhance operational efficiency.
- Facilitated communication by preparing and organizing required facility correspondence and information packets.
- Receiving and accurately recording all monies to facility General Fund and Patient Trust Fund Account
CNA- Home Healthcare Provider
Comfort Keepers Home Care Services Agency
Sumter, SC
10.2018 - 04.2020
- Provided tailored support to multiple clients, enhancing their comfort and sense of security in home environments
- Conducted weekly assessments of client needs and implemented support for bathing, dressing, grooming, and toileting to improve quality of life
- Implemented and enforced weekly sanitation and decluttering protocols in clients' homes
- Organized and led ongoing initiatives focused on promoting cognitive health and emotional wellness through engaging activities
- Designed and executed measures for protecting client patient data in accordance with HIPAA standards
- Ensured client tranquility by demonstrating resilience and maintaining an optimistic demeanor in the face of challenges
- Completed professional development activities and educational modules to ensure compliance with industry standards and maintain CNA certification
CNA- Certified Nursing Assistant
Blue Ridge Health & Rehabilitation
Sumter, SC
01.2017 - 09.2018
- Provided holistic patient care to foster independence in daily activities.
- Maintained accurate tracking of vital signs, nutrition, daily activities, and behavioral observations to enhance patient care quality.
- Employed active listening and empathetic communication strategies to support patients' emotional health.
- Employed medical devices such as blood pressure monitors and glucose meters to enhance accuracy in patient health assessments.
- Developed and implemented protocols to uphold patient information confidentiality in alignment with regulatory compliance.
- Assisted families during post-mortem procedures to uphold dignity and respect in the preparation of the deceased for viewing or transport.
Education
No Degree - General Studies
University of South Carolina
Sumter, SCCertified Nursing Assistant - SC State Board CNA Certification
Allheart Health Education Facility
Sumter, SC01.2016
Skills
Facilitated effective communication by managing multi-line switchboard systems Assisted in improving call routing processes to enhance operational efficiency Provided prompt and professional call handling to boost customer satisfaction
Established streamlined data entry procedures, ensuring meticulous attention to detail and thoroughness throughout the process
Analyzed and addressed customer and client issues to enhance service quality
Streamlined digital and physical file management protocols to enhance operational efficiency
Streamlined organization and categorization of incoming mail for optimal distribution efficiency
Facilitated effective communication by managing multi-line telephone systems Assisted customers by addressing inquiries and routing calls to appropriate staff Supported team efficiency by refining call routing processes
Optimized document management systems to enhance accessibility and ensure data integrity
Exhibited a consistent professional demeanor to foster team collaboration and enhance communication
Optimized calendar management strategies to enhance time allocation and prioritize tasks
Cultivated a service-oriented mindset to proactively address customer needs and enhance service quality
Devised and executed organization and time management strategies to enhance task prioritization and execution
Executed data entry with a strong emphasis on precision and accuracy standards
Communicated ideas clearly and concisely in verbal and written formats to enhance team collaboration
Executed initiatives to enhance customer and client interactions, fostering effective communication
Certification
- CPR/AED February 2016 to Present
- Provide Emergency Breathing Assistance
- Utilization of the AED.
- Driver's License March 2025 to March 2033
- Class: D
- Restrictions: A
- CNA (Certified Nursing Assistant) Certification April 2016 to April 2026 Qualified to provide skilled nursing care in
- Assisted Living Facility
- Medical Office
- Clinic
- Hospital
- Resident Home
Timeline
Receptionist/Office Assistant/Switchboard Operator
NHC Healthcare
01.2020 - 10.2025
CNA- Home Healthcare Provider
Comfort Keepers Home Care Services Agency
10.2018 - 04.2020
CNA- Certified Nursing Assistant
Blue Ridge Health & Rehabilitation
01.2017 - 09.2018
No Degree - General Studies
University of South Carolina
Certified Nursing Assistant - SC State Board CNA Certification
Allheart Health Education Facility