Cheryl Johnson
Sikeston ,MO
Summary
Dynamic District Manager with a proven track record at Arby's, excelling in strategic planning and team development. Enhanced customer satisfaction through innovative training programs and streamlined operations, achieving significant revenue growth. Adept at multi-unit management, fostering a collaborative environment that drives performance excellence and employee engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager
Arbys Resturant
Missouri, Kentucky And Tennessee
08.2004 - Current
- Ensured compliance with company standards while managing operations across locations.
- Created programs aimed at enhancing team proficiency and optimizing service performance across all locations.
- Conducted market analysis to identify growth opportunities and adjust strategies accordingly.
- Streamlined operations and improved customer satisfaction by fostering collaboration between departments.
- Evaluated sales performance metrics to drive continuous improvement initiatives and achieve revenue targets.
- Enforced compliance with health and safety regulations, conducting regular inspections of all facilities.
- Established strong customer relationship management practices to foster loyalty and repeat business.
- Led team development initiatives that cultivated leadership skills and encouraged professional advancement.
- Streamlined operational processes to reduce waste and improve service speed in high-traffic locations.
- Provided ongoing mentorship to store managers, fostering a culture of performance excellence.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Education
High School Diploma - General
East Prairie High School
East Prairie, MOSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Team development
Certification
Serve Safe Proctor
Timeline
District Manager
Arbys Resturant
08.2004 - Current
High School Diploma - General
East Prairie High School