Cheryl Maypray
Hopkinsville,KY
Summary
Results-driven store manager with over five years of experience in retail operations. Skilled in team training, inventory management, and customer relations, consistently achieving high satisfaction ratings and operational improvements.
Detail-oriented cashier and night manager known for reliability and strong work ethic. Expertise in cash handling and customer service, contributing to improved store performance and customer loyalty.
Overview
9
9
years of professional experience
Work History
Cashier
Caseys's General Stores
Pembroke Ky
11.2025 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Collaborated with team members to improve service speed and efficiency during peak hours.
- Stocked merchandise and restocked shelves to ensure product availability for customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Night Manager
Dollar General
Hopkinsville, KY
08.2024 - 12.2025
- Supervised nightly store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting stock assessments to maintain optimal product availability.
- Trained and mentored team members on best practices for customer service and sales techniques.
- Implemented loss prevention strategies to minimize shrinkage during overnight shifts.
- Coordinated employee schedules, optimizing workforce efficiency while adhering to labor regulations.
- Conducted daily cash audits, ensuring accuracy in financial transactions and reporting.
- Developed nightly operational reports for management review, identifying areas for improvement and efficiency gains.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Store Manager
Murphy USA
Hopkinsville, KY
07.2017 - 04.2023
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed training programs for staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Streamlined operational processes, resulting in increased efficiency and improved customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate of Science - Human Resources Management
Brown Mackie College
Hopkinsville, KYSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
Timeline
Cashier
Caseys's General Stores
11.2025 - 01.2026
Night Manager
Dollar General
08.2024 - 12.2025
Store Manager
Murphy USA
07.2017 - 04.2023
Associate of Science - Human Resources Management
Brown Mackie College